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Live chat Email us Service Code: 1444266051
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1444266051
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Search for Hertz Car Hire in Frankfurt
Reviewed: Fri, Dec 25, 2015
About Hertz: 2.0 /10
This was the worst car rental experience I've ever had. Initially, we planned to pick up and return the car at the airport, but we returned it a day early at the Frankfurt train station. We specifically asked at the counter if there would be any extra charges and if the rental fee would change. I was okay with paying a fee for returning the car at a different location. The frustrating thing was the staff at the Frankfurt train station assured us that if we returned the car a day early, they would refund one day’s rental fee to our credit card. We happily returned the car, but after we got back home, we received a bill showing an additional charge of about eleven hundred yuan for five days of rental. We tried repeatedly to communicate and appeal with Zuzuche to no avail; they required evidence of our conversation with the employee at the Frankfurt Central train station. It's ridiculous, how are we supposed to provide that after returning home??? This was an extremely frustrating car rental experience.
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Hertz
FRANKFURT AIRPORT(FRA)
Frankfurt
Germany

Relevant Reviews on Hertz FRANKFURT AIRPORT

Odelette Effie

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Hertz
FRANKFURT AIRPORT(FRA)
Frankfurt
Germany
Reviewed: Fri, Aug 9, 2019
About Hertz: 2.0 /10
Aggressively pushed insurance, and my complaints were dismissed. Ended up paying for two insurances both domestically and abroad, costing over 10,000 yuan extra.

Odelia Lucius

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Hertz
FRANKFURT AIRPORT(FRA)
Frankfurt
Germany
Reviewed: Thu, Aug 20, 2020
About Hertz: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

Ward Wood

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Hertz
FRANKFURT AIRPORT(FRA)
Frankfurt
Germany
Reviewed: Wed, Aug 1, 2018
About Hertz: 2.0 /10
1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

Alger Washington

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Hertz
FRANKFURT AIRPORT(FRA)
Frankfurt
Germany
Reviewed: Sat, May 6, 2017
About Hertz: 10.0 /10
When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

Maria Felix

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Hertz
FRANKFURT AIRPORT(FRA)
Frankfurt
Germany
Reviewed: Fri, Feb 22, 2019
About Hertz: 2.0 /10
I booked a Volvo S40, but when I arrived, I was informed it wasn't available because I was late. Am I supposed to precisely predict if the flight will be delayed? After some hassle, they gave me a Jeep Wrangler. Its fuel consumption is very inefficient, but at least the staff had a decent attitude.

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