Hertz, Frankfurt Airport Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Frankfurt Airport Information, Car hire Instructions & Policies

Address

RHEIN-MAIN A/P,TERMINAL T1/T2,60549 FRANKFURT,60549,DE

Telephone

+4961074024300

Pick-up Instructions

The Hertz - Frankfurt Airport car hire location is in terminal

You can walk to the counter of Hertz - Frankfurt Airport car hire.

There are two Hertz rental desks at Frankfurt Airport, one in Terminal 1 (Hall A), in the Airport City Mall Area, and one level above the train station. The other is in Terminal 2 (Hall D) at the car rental center on the arrivals level. Hertz rental desks are easily located within each terminal. If you wish to travel between terminals, you can take the yellow shuttle service between terminals, with stops at the front of each building. It leaves every 10 minutes and connects Terminal 1 to Terminal 2.

Drop-off Instructions

Please follow the Car Rental Return signs to the return parking. T1 return Google map link: https://maps.app.goo.gl/DzR479ry4PH8XAgu5 T1 return Google map link: https://maps.app.goo.gl/mmyuE2kyb8PaCtBXA

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 19.64 - 26.14 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Lexus Rx, Xc60 Plug Inhybrid, Special, Range Rover Sport-diesel, Landrover Range Rover Sport, Volvo Xc90, Bmw X3, Audi Q5, Volkswagen T6 Caravelle 4x4 Incl. Gps

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Germany

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 10.23/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 13.6/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 16.2/day

capped at EUR 100.8

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 16.8/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 16.8/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 16.8/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Croatia Czech Republic Hungary Poland Slovakia Slovenia Netherlands Belgium France Show More Croatia Czech Republic Hungary Poland Slovakia Slovenia Netherlands Belgium France Switzerland Italy Austria Luxembourg Liechtenstein	EUR 41.65 per rental

Must-not:

Taking rental cars to following countries is not allowed:
Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Estonia, Georgia, Greece, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, North Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 850-1800 for other car models.

EUR 1100 for Polestar 2,Citroen C4picasso,Renault Megane,Nissan Qashqai,Peugeot 3008,Skoda Octavia,Peugeot 3008 Hdi Active Bva,Kia Sportage,Opel Insignia,Mercedes Eqa Eqb,Mazda Cx30,Fiat 500 Cabrio,Vw Passat,Vauxhall Insignia,Ford Kuga,Opel Vivaro,F Vw Passat,

EUR 1250 for Bmw 5 Series,Ford Tourneo,Peugeot 5008,

EUR 1500 for Bmw X5,Seat Alhambra,Benz V Class,Mercedes C-class,Mercedes E-class,Mercedes Eqv-electric,E6 Mercedes Class E,Chevrolet Cruze,Xc60 Plug Inhybrid,Bmw X3 4x4--4wd,E Class Convertible-4wd,Premium,Volvo Xc90 Aut,

EUR 1800 for B5 Volkswagen Golf Gti,Luxury (bmw 4 Series Convertible),Fiat Abarth Cabrio,Merdedes Benz S-klasse,Special,

EUR 3000 for Polestar 2,Model 3 Performance,Q1 Tesla Model Y Lr,

EUR 3600 for Audi Q5,Porsche Panamera,Mercedes Cls,Bmw M4 Cabrio,

EUR 850 for Renault Clio,

EUR 950 for Opel Astra,Volkswagen Golf,Dc 5 5m3,Captur Winter Tyres,Fiat Tipo,F2 Peugeot 2008,Volkswagen Golf,Bmw 116i,Compact Elite,Crossback E Tense,Bmw 118d,Toyota Yaris,Vw Caddy,Vauxhall Corsa E,Master Lift 17m3,Fiat Panda/fiat 500,Fiat Fiorino,Xc40 Plug In,

EUR 950 for Opel Astra,

EUR 950 for Volkswagen Golf,

EUR 950 for Dc 5 5m3,

EUR 950 for Captur Winter Tyres,

EUR 950 for Fiat Tipo,

EUR 950 for F2 Peugeot 2008,

EUR 950 for Bmw 116i,

EUR 950 for Compact Elite,

EUR 950 for Crossback E Tense,

EUR 1800 for B5 Volkswagen Golf Gti,

EUR 950 for Bmw 118d,

EUR 950 for Toyota Yaris,

EUR 950 for Vw Caddy,

EUR 3000 for Polestar 2,

EUR 1250 for Bmw 5 Series,

EUR 1500 for Bmw X5,

EUR 1500 for Seat Alhambra,

EUR 1150 for Polestar 2,

EUR 1500 for Benz V Class,

EUR 950 for Vauxhall Corsa E,

EUR 1150 for Citroen C4picasso,

EUR 1150 for Renault Megane,

EUR 1150 for Nissan Qashqai,

EUR 1150 for Peugeot 3008,

EUR 950 for Master Lift 17m3,

EUR 1150 for Skoda Octavia,

EUR 1150 for Peugeot 3008 Hdi Active Bva,

EUR 1150 for Kia Sportage,

EUR 1150 for Opel Insignia,

EUR 1150 for Mercedes Eqa Eqb,

EUR 1150 for Mazda Cx30,

EUR 1500 for Mercedes C-class,

EUR 1500 for Mercedes E-class,

EUR 1800 for Luxury (bmw 4 Series Convertible),

EUR 1500 for Mercedes Eqv-electric,

EUR 1250 for Ford Tourneo,

EUR 1500 for E6 Mercedes Class E,

EUR 950 for Fiat Panda/fiat 500,

EUR 950 for Fiat Fiorino,

EUR 1150 for Fiat 500 Cabrio,

EUR 1500 for Chevrolet Cruze,

EUR 1500 for Xc60 Plug Inhybrid,

EUR 1500 for Bmw X3 4x4--4wd,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for E Class Convertible-4wd,

EUR 1500 for Premium,

EUR 1150 for Vw Passat,

EUR 1150 for Vauxhall Insignia,

EUR 1150 for Ford Kuga,

EUR 950 for Xc40 Plug In,

EUR 1100 for Opel Vivaro,

EUR 1250 for Peugeot 5008,

EUR 1150 for F Vw Passat,

EUR 3000 for Model 3 Performance,

EUR 3000 for Q1 Tesla Model Y Lr,

EUR 3600 for Audi Q5,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Merdedes Benz S-klasse,

EUR 3600 for Mercedes Cls,

EUR 3600 for Bmw M4 Cabrio,

EUR 1800 for Special,

EUR 150 for Dc 5 5m3,Vw Caddy,Master Lift 17m3,Fiat Fiorino,Iveco Eurocargo 120e25,Opel Vivaro,

EUR 250 for Bmw X5,Seat Alhambra,Benz V Class,Mercedes C-class,Mercedes E-class,Mercedes Eqv-electric,E6 Mercedes Class E,Chevrolet Cruze,Bmw X3 4x4--4wd,E Class Convertible-4wd,Premium,Volvo Xc90 Aut,Bmw Ix3,Merdedes Benz S-klasse,Special,

Theft Insurance Excess differs by car model:

EUR 1250 for Bmw 5 Series,Ford Tourneo,Peugeot 5008,

EUR 1800 for B5 Volkswagen Golf Gti,Luxury (bmw 4 Series Convertible),Fiat Abarth Cabrio,Merdedes Benz S-klasse,Special,

EUR 3000 for Polestar 2,Model 3 Performance,Q1 Tesla Model Y Lr,

EUR 3600 for Audi Q5,Porsche Panamera,Mercedes Cls,Bmw M4 Cabrio,

EUR 850 for Renault Clio,

EUR 950 for Opel Astra,

EUR 950 for Volkswagen Golf,

EUR 950 for Dc 5 5m3,

EUR 950 for Captur Winter Tyres,

EUR 950 for Fiat Tipo,

EUR 950 for F2 Peugeot 2008,

EUR 950 for Bmw 116i,

EUR 950 for Compact Elite,

EUR 950 for Crossback E Tense,

EUR 1800 for B5 Volkswagen Golf Gti,

EUR 950 for Bmw 118d,

EUR 950 for Toyota Yaris,

EUR 950 for Vw Caddy,

EUR 3000 for Polestar 2,

EUR 1250 for Bmw 5 Series,

EUR 1500 for Bmw X5,

EUR 1500 for Seat Alhambra,

EUR 1150 for Polestar 2,

EUR 1500 for Benz V Class,

EUR 950 for Vauxhall Corsa E,

EUR 1150 for Citroen C4picasso,

EUR 1150 for Renault Megane,

EUR 1150 for Nissan Qashqai,

EUR 1150 for Peugeot 3008,

EUR 950 for Master Lift 17m3,

EUR 1150 for Skoda Octavia,

EUR 1150 for Peugeot 3008 Hdi Active Bva,

EUR 1150 for Kia Sportage,

EUR 1150 for Opel Insignia,

EUR 1150 for Mercedes Eqa Eqb,

EUR 1150 for Mazda Cx30,

EUR 1500 for Mercedes C-class,

EUR 1500 for Mercedes E-class,

EUR 1800 for Luxury (bmw 4 Series Convertible),

EUR 1500 for Mercedes Eqv-electric,

EUR 1250 for Ford Tourneo,

EUR 1500 for E6 Mercedes Class E,

EUR 950 for Fiat Panda/fiat 500,

EUR 950 for Fiat Fiorino,

EUR 1150 for Fiat 500 Cabrio,

EUR 1500 for Chevrolet Cruze,

EUR 1500 for Xc60 Plug Inhybrid,

EUR 1500 for Bmw X3 4x4--4wd,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for E Class Convertible-4wd,

EUR 1500 for Premium,

EUR 1150 for Vw Passat,

EUR 1150 for Vauxhall Insignia,

EUR 1150 for Ford Kuga,

EUR 950 for Xc40 Plug In,

EUR 1100 for Opel Vivaro,

EUR 1250 for Peugeot 5008,

EUR 1150 for F Vw Passat,

EUR 3000 for Model 3 Performance,

EUR 3000 for Q1 Tesla Model Y Lr,

EUR 3600 for Audi Q5,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Merdedes Benz S-klasse,

EUR 3600 for Mercedes Cls,

EUR 3600 for Bmw M4 Cabrio,

EUR 1800 for Special,

EUR 150 for Dc 5 5m3,Vw Caddy,Master Lift 17m3,Fiat Fiorino,Iveco Eurocargo 120e25,Opel Vivaro,

EUR for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.5 km from Frankfurt Airport

94.3 km from Frankfurt Hahn Airport

Railway Stations

9.2 km from Frankfurt Central Station

Hotels

9.2 km from Le Méridien Frankfurt

9.5 km from Living Hotel Frankfurt by Derag

10.8 km from Turm Hotel

Other Landmarks

9.9 km from Commerzbank Tower

10.7 km from Eschenheim Tower

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 50.0492304 8.5728121

Location Images

The Rental Desk

The Sign

Guest Reviews

Total points： 7.7 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.4
Counter staff: 0.3
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Frankfurt
4.3 /10 Average
Reviewed: Saturday, January 18, 2025
Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .
Read More >
F.Alamer
Frankfurt
8.3 /10 Very good
Reviewed: Saturday, January 18, 2025
The blocked amount was too high.. specially for full insurance car ! .. Alot of hided fees ..
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M.Alhussain
Frankfurt
7.7 /10 Good
Reviewed: Saturday, January 18, 2025
I m expecting to have mercedes as i reserved unfortantily they gave a volvo which i dont like it
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A.Mansoori
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back
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A.ALANSARI
Frankfurt
9.7 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car was not as I wish but it is not bad The staff on the counter was very helpful
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent
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M.Gatica Vilo
Frankfurt
9.3 /10 Excellent
Reviewed: Saturday, January 18, 2025
Arrendé un auto Mercedez Benz y me entregaron un Renault. Creo que hay mucha diferencia entre los dos autos.
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M.Keim Lees
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !
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Noah Gus
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
It went smoothly.
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Theobald Swinburne
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good and convenient
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Page Rhys
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Arriving early at the counter means waiting, but the paperwork was processed fairly quickly. They specifically explained what the full insurance doesn’t cover, and the service attitude was decent.
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Odelette Effie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Booked an automatic BMW sedan for 400+ euros, they insisted it was unavailable and gave me a terrible Ford car, a manual without navigation. Then they offered a tiny Citroen automatic also without navigation. I had no choice but to switch to a Mercedes C180 which cost an additional 30 euros per day. After ten days, they charged another 100+ euros saying it was tax. In the end, I spent over 800 euros. What a rip-off!
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Lennon Jimmy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Pretty good.
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Judy Dunbar
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
This was the worst car rental experience I've ever had. Initially, we planned to pick up and return the car at the airport, but we returned it a day early at the Frankfurt train station. We specifically asked at the counter if there would be any extra charges and if the rental fee would change. I was okay with paying a fee for returning the car at a different location. The frustrating thing was the staff at the Frankfurt train station assured us that if we returned the car a day early, they would refund one day’s rental fee to our credit card. We happily returned the car, but after we got back home, we received a bill showing an additional charge of about eleven hundred yuan for five days of rental. We tried repeatedly to communicate and appeal with Zuzuche to no avail; they required evidence of our conversation with the employee at the Frankfurt Central train station. It's ridiculous, how are we supposed to provide that after returning home??? This was an extremely frustrating car rental experience.
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Evelyn Gallacher
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied
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Nelly Johnny
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The queue for picking up the car was a bit long, but returning it was very convenient. Upon arrival, a staff member checked the car, and I just handed over the keys.
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Kitty Evans
Frankfurt
4 /10 Average
Reviewed: Saturday, January 18, 2025
The service at the Frankfurt Airport branch in Germany was just average. When picking up the car, a hold was placed for a full tank of fuel. I booked a Benz C but received a Jaguar X20d diesel car instead. The car felt a bit small, especially the trunk, but the diesel engine did reduce travel costs. I was a bit late returning the car, having mistakenly entered the underground parking and returning it just over ten minutes late. I was charged an extra day because I picked up the car slightly early, despite confirming with the staff that I could wait until 9 AM to collect it. They agreed, but still charged according to the scheduled time. During the pickup, I noticed minor paint scratches and discussed them with the staff, so the actual pickup time was around 9:30 AM, but I didn't ask them to reprint the pickup contract. In the end, I had to negotiate with the manager at the branch, explaining the situation, and they ended up charging me a little under 15 Euros. Typical Germans, very rigid! While they weren't wrong and had a strong sense of contract, their service awareness was practically non-existent!
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Abner Timothy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The store is quite easy to find.
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Adela Quiller
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good experience, not crowded, quick pick-up, very new car.
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Leo MacPherson
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Airport location with long operating hours, making it easy to pick up the car.
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Maxine Commons
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The Frankfurt Airport rental office is easy to find, the rental process is simple, and the return procedure is convenient. Not bad.
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Archer Broad
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
When we returned the car, we noticed the fuel tank wasn't full. The staff told us there was a gas station very close to the exit, and it was also very convenient to return the car under Terminal 2.
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Ives Cooper
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great car rental experience, superb service attitude.
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Sandy Jenny
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The store counter was very easy to find, the procedures were simple and I got the car quickly. I was lucky to get a brand new car this time. However, there was a minor issue with the air conditioning breaking down halfway through, but it inexplicably fixed itself after half a day. I guess they don't use air conditioning much in Germany.
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Zara Hodgson
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The store is clean and easy to find.
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Rock Mac-
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I originally booked a Benz C-class, but there were none available when I arrived. The store recommended a Ford Rega. Looking back, thankfully they gave us an SUV; otherwise, there wouldn’t have been enough space for the luggage of five people.
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Angela Perkin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Frankfurt International Airport is too large. We had to ask many people and went around twice before finding the return location. It would be best to provide the latitude and longitude coordinates of the return store for direct navigation.
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Reg Moses
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Efficient, good
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Alvis Bert
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good! The staff were very enthusiastic and the car was great.
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Malcolm Rutherford
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Pretty good.
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Cynthia Clemens
Frankfurt
4 /10 Average
Reviewed: Saturday, January 18, 2025
When we requested a driver change, they said it was not possible and instead suggested adding a driver. They didn't inform us that adding a driver would incur a fee, nor did they have us sign any documents. Halfway through, we received a bank deduction SMS. Calling the store yielded no response, and even when we got to the store in Fussen, the staff couldn't reach the Frankfurt store via internal phone or email. Rent-A-Car tried to help us contact them throughout but to no avail. Finally, when we returned the car, we argued our case and they didn't charge us the fee. However, this made us anxious throughout the trip, affecting our travel experience.
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Will Harper
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Many locations, close to the airport, and new cars. However, they overcharged me and it took almost 2.5 months to get a refund.
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Emmanuel Field
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
There is a service point right at the airport, the procedure is simple and fast. Although the vehicle was upgraded, there was no choice available, you have to accept whatever car they give you.
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Harry Dorothy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great experience. No extra upselling, and they provided a brand new car with only 12 kilometers on it.
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Sandy Piers
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car rental guy was quite indifferent. First-time renters might find it quite challenging.
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Antonio Lancelot
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Needs improvement in efficiency
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Valerie Stilwell
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
After leaving the garage, I found the tire pressure warning light on. I went back to ask the staff, and they replied: It's like that, no problem. For the following 8 days, the tire pressure warning light was always on. Indeed, there was no issue, but it made me overly anxious about manually checking the tire pressure. The car itself was pretty good!
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Bradley Commons
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
I scheduled the pickup time for 8 AM. I arrived a bit early and had to wait for a while. When it was my turn, I found out that the Mercedes E-Class I booked was not available, so I had to wait another half hour. In the end, they gave me a CLS350D with only 17 kilometers on it. Awesome! We were attended by a young man with an Asian face. Although there was a bit of a language barrier, his enthusiasm and responsibility left us very satisfied. Returning the car was very smooth. QEEQ is a very good and reliable platform, but we hope the discounts can be applied faster.
Read More >
Cornell Warner
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Satisfied with the car pickup at Frankfurt Airport. Not satisfied with the car drop-off at Munich train station! The address of the drop-off location did not match with the actual drop-off point!
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Ward Wood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Since there were many customers at Hertz, the wait time was quite long. However, we got a new car, around 600 kilometers driven, a Ford.
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John Bellamy
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The environment was fine, but I was not satisfied with the vehicle.
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Bradley Commons
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The Frankfurt Airport location is easy to find, right inside the airport! The service was attentive. They even brought the child seat directly to the garage. The return process was simple. Very satisfied!
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Ruby Ulysses
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Efficient car pickup.
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Myron Hewlett
Frankfurt
4 /10 Average
Reviewed: Saturday, January 18, 2025
Hertz's overall service was terrible. We had to wait in line for more than half an hour at Frankfurt Airport to pick up the car, only to find out that their store's computer system and POS machine were both down. They said they needed to do a pre-authorization over the phone. After showing them three cards, they finally said it was successful. However, we received bank messages showing pre-authorization on all three cards. They provided incorrect parking information, making us search for the car for quite some time, and eventually, we got help from staff from another rental company to find the car on an upper level. When returning the car at the Frankfurt city center location, I requested a receipt and was told to come back the next day. When I went the next day, they said they would check immediately and to come back in 20 minutes. After waiting 20 minutes and returning, the counter staff had already left. A neighboring rental company employee said he received an emergency call and had to leave. We had to go back a third day and were presented with a bill over 600 euros higher than our booking. When we discussed the incorrect charges with the staff, they told us that they billed according to the computer records and advised us to call customer service. We had to fly back to our home country that day, so we could only handle the issue after returning. Overall, this was a terrible car rental experience.
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Pete Wild
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good!
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Rory Walpole
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Acceptable
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Orville Trevelyan
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Both picking up and returning the car were extremely convenient and fast. I originally booked a Mercedes C-Class, but since it was unavailable, they upgraded me to a Volvo XC60 for free, which was fantastic for highway driving.
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Edith Henry
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Pretty good, they even gave me a free upgrade to a Grand Cherokee. The car exchange was smooth as well.
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Steven Leopold
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
As always, convenient and reliable. The 320d has powerful performance, and the station wagon's trunk space is huge, perfect for driving in Germany.
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Rita Galsworthy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Professional, enthusiastic, considerate, and hassle-free.
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Hale Benson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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Zebulon Abraham
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The service was excellent. It was very easy to find the car at Frankfurt Airport. Upon return, just follow the signs to locate it. The car inspection during drop-off was very quick. They gave me a free upgrade from a BMW 3 to a Volvo XC60.
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Angelo Woolf
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The vehicle is great, a new model with a diesel engine, much better deal than the Touran I rented through Avis in 2011, with mileage around 10,000 km.
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Setlla Wilcox
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
We rented a car from HERTZ. The process was quite convenient and the staff were very friendly and nice. They checked our order, driver's license, age, and driving experience. The staff of the big company had a pretty good work attitude.
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Ivan Keppel
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Everything went smoothly, a great car rental experience.
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Mandel Rebecca
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Patient and friendly, great service
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Cliff Connie
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Great service. We don't speak English, but they were very patient and friendly.
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Gordon Russell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Hertz's service in Europe is also quite good. I used Hertz when I traveled to the US as well—picking up and returning the car was very convenient.
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Gail Benjamin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Paul Jerome
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I reserved a BMW 3 Series but was given a BMW 5 Series Touring. It's a diesel hybrid, comes with navigation, and can display the speed limit on the dashboard with the vehicle's LIM speed limit function, making it very convenient to avoid speeding. The upgrade was great...
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Sabrina Salome
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
As a well-known car rental company, both pickup and return are very convenient. The service is excellent!
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Ursula Partridge
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Service was decent and efficient.
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Francis Lincoln
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.
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Curitis Steele
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Picking up the car was convenient, and the vehicle standard was upgraded when I picked it up. Great! When returning the car, we arrived very late, and there was only one staff member who told us to fill in the return time and mileage on the rental agreement and drop it into Hertz's mailbox. How to handle possible parking fines during the trip is still unknown. Will it be deducted from the credit card? Please contact me, Hertz!
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Vincent Cocker
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
They always add extra insurance without explanation. It's hard to judge, so I had to buy it. Very expensive.
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Alva Arabella
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The service was quite good.
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Antonio Lancelot
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great service. Booked a BMW 3, but received a Mercedes E diesel wagon. The vehicle was very new with less than 20,000 kilometers, clean and tidy. Service was professional and reliable.
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Otto Bach
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good.
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Harry Dorothy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Everything was great!
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Bertha Masefield
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Timely pickup, excellent service, and easy car exchange
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Don Emmie
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
I booked a BMW 3 Series but got a new Volvo XC60 instead. However, it cost an extra 250 euros. Foreigners are getting smarter too.
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Pamela Crofts
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
When we arrived in Frankfurt, the Mercedes 8-seater we reserved was unavailable, and they insisted on giving us a Ford 7-seater instead. We had eight people, how could we all fit? We went back to negotiate with the lady at the counter. She insisted that only the 7-seater was available. The two cars are of different sizes and not even in the same group. She was clearly lying, saying that the rest were all 9-seaters that required extra payment to upgrade. We argued that this was Hertz's problem and they needed to resolve it. She eventually said she would try to get a car from a nearby location but couldn't guarantee it. She asked us to wait on a nearby sofa, but we insisted on waiting at the counter. In less than a minute, she rummaged around and suddenly found the 8-seater Mercedes right next to the Ford. This is blatant lying. If not for the communication between Zuzuche and Hertz, I would have sent an email to complain. I have Hertz's gold card and this is the kind of deceptive service I get!
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Anastasia Max
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Picking up and returning the car was very convenient.
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Ingrid Fox
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The price was slightly higher than when booked. The reserved BMW 3 was replaced with a Passat Wagon, which was acceptable.
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Ward Wood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The vehicle was in great condition and fuel-efficient as it was a diesel. The staff were friendly, but there was no one to accompany me for an on-site vehicle inspection.
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Belle Lynch
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good service
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Fabian Victor
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.
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Sarah Whyet
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent service! The car is almost brand new, with just over 10,000 kilometers on the odometer!
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Valerie Stilwell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Riva Walkley
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
I purchased full insurance, but Hertz added another full insurance. I didn't notice and was charged over 200 euros extra for overlapping insurance. I suspect Zuzuche of fraud! Everyone, avoid renting from this scam company. I will be gathering evidence to sue them.
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Maria Felix
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
I booked a Volvo S40, but when I arrived, I was informed it wasn't available because I was late. Am I supposed to precisely predict if the flight will be delayed? After some hassle, they gave me a Jeep Wrangler. Its fuel consumption is very inefficient, but at least the staff had a decent attitude.
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Jim Blake
Frankfurt
4 /10 Average
Reviewed: Saturday, January 18, 2025
No available cars for early pickup, invoice name correction not yet completed.
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Leona Sherwood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Professional service, high efficiency, good attitude, relatively new vehicles, very satisfied!
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Harlan Law
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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Hilary Walker
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Not bad
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Bing Dorothea
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good!
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Rory Walpole
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Friendly staff
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Valerie Stilwell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Exceptional service, I've been choosing QEEQ for my international trips these past few years.
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Tony Barrett
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Got upgraded to a Range Rover Sport, felt like a great deal
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Emmanuel Field
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Not bad
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Dorothy Hansom
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Good service attitude.
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Felix Hume
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Contracts do not match; there is a suspicion of insurance upselling.
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Belinda O'Neil
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
It's okay
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Frances Browning
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The response to the complaint was unclear and evasive.
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Leopold Chapman
Frankfurt
4 /10 Average
Reviewed: Saturday, January 18, 2025
Not the same as booked, without informing.
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Arvin Ben
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
The service staff was extremely rude and unfriendly during the car return process. Highly recommend adding Chinese service.
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Steven Bush
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
When picking up the car, there was no staff to accompany me. I had to find the car myself, and no one explained how to use it. The staff told me that since I had full insurance, there was no need to inspect the car when picking it up. However, during the return, the staff conducted a thorough inspection and found a tiny spot under the front of the car, claiming it was caused by me. I really can't agree with that.
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Lionel Pope
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Hertz company is quite good. Even when an accident occurred, they managed to coordinate and resolve it without affecting our subsequent trip.
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Aubrey Holmes
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The process was quite simple. They only asked if I was sure about purchasing insurance. Seeing that we had a lot of luggage, they suggested upgrading to an SUV for an extra 25 euros per day. We got a Volvo XC90 with a navigation system, which was incredibly helpful. Otherwise, it would’ve been difficult to access Google Maps with local data, and Baidu Maps isn’t very useful here. Make sure to bring your domestic driver’s license and its translation; otherwise, they won't include it in the record. I forgot mine and almost had a serious issue, but fortunately, someone else had theirs.
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Joyce Funk
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car was in good condition
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Greg Gunter
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Located right inside the airport, very convenient.
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Luther Bruno
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Arriving in Frankfurt full of enthusiasm, I had to walk quite a distance to collect the car, which was a C4 Cactus with a 1.2L gasoline automatic transmission. I had to find it myself in the parking basement. The car had only 8900KM but felt old and small. Upon inspection, I found damage on the side mirrors and hood, suggesting I was being scammed. I immediately reported it and got a yellow tag for the damage. Driving on the German autobahn was a disaster, as the car roared at full throttle for thousands of kilometers over 21 days and couldn't easily overtake other vehicles. It felt like a gardening vehicle suited for an old Frenchman in the countryside. The 1.2L engine lacked torque, making it impossible to climb even small slopes in parking garages. I nearly hit cars multiple times when the car rolled back during refueling. Thankfully, with 20 years of driving experience, I used the handbrake technique to manage. Choosing Frankfurt as an entry point turned out to be a mistake. The rear windows couldn't open, making it very unsafe, especially for female drivers. This car rental was the worst part of our one-month European trip, despite the beautiful scenery and nice hotels. Avoid believing the big companies' promises and free upgrades; Hertz gave me the worst car, and using QEEQ was just a waste of time and money.
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Harley Marcellus
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Reliable. Drove over 3000 kilometers without any issues.
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Joyce Funk
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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Chasel Martha
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The Hertz rental counter at Frankfurt Airport is very prominent, and the staff are enthusiastic. They held the Bus for us even though our flight was delayed. The procedures are simple.
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Letitia Taylor
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Overall, it was pretty good. However, I was later unexpectedly charged multiple times without clear explanations. It's probably for some traffic violations, but there should at least be some sort of explanatory email. The bank couldn't provide any details.
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Montague Clare
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Pretty good
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Antonia Susanna
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Quick and efficient
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Penelope Charley
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
We chose Hertz because it was a family trip and we had kids with us, so we always rent an 8-seater from them. This time, the car was in excellent condition, and the built-in navigation system was very useful. It was a very satisfying trip.
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Gustave Hughes
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Satisfied
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Bing Dorothea
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
There was no 7-seater Mercedes van at the Hertz location in Frankfurt Airport, they gave me a Ford instead. When I wanted to switch, the staff said it was the only option, and it was diesel. Very frustrating. The staff was enthusiastic, but it felt fake. They pushed for full insurance, about 40 euros per day. When I went to pick up the car, the man there was really irresponsible, just reading an e-book and not helping me find a child seat. When I found out there was no child seat in the car, I went back to him and he finally got one for me. He asked if I wanted a booster seat, and I thought, I paid an extra 55 euros and this is what I get? In the end, I chose a child seat for ages 3-12 (not an ISOFIX one, just secured with a seatbelt).
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Alger Washington
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!
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Verna Howard
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Laura Larkin
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The car I reserved wasn't available! Bait and switch! I ended up with a car two levels lower.
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Ann Brewster
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
When renting the car at the store, the staff's attitude was acceptable.
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Mignon Archibald
Frankfurt
4 /10 Average
Reviewed: Saturday, January 18, 2025
When booking, it was specified that we would travel to other countries, including Eastern Europe. Upon pickup, we were forced to buy additional insurance because the trip included Eastern Europe. This should have been clarified when placing the order. After over an hour of negotiation, we managed to reduce the extra insurance cost twice. In the end, we spent an additional 50 euros on insurance.
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Cathy Dobbin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Abbott Nahum
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Friendly staff, fast pick-up process.
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Arlene Christopher
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.
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Michaelia Betsy
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Complaint about Hertz overcharging and downgrading the car model: 1. The rental cost on Zuzuche was 238 euros, including car rental, one-way fee, and taxes. However, the actual charges were: car rental 114.72 euros, one-way fee 95.28 euros, and taxes 96.91 euros, totaling 307.01 euros. This is significantly different from the price on the Zuzuche website. 2. Insurance: The Hertz counter staff only asked if I wanted to add super cover but did not explain the insurance costs and coverage. The final price included super cover of 203.34 euros and an additional personal insurance of 90.72 euros. I strongly complain about the forced purchase of personal insurance without any explanation. 3. Car model downgrade: Strong protest against Hertz for not respecting the reservation of a Volvo V40 or similar models like BMW X1 and Volkswagen Golf, and giving a Ford Fiesta instead. I have rented multiple times with Zuzuche, and this is the first time encountering a situation where the expected cost was 1799 RMB, but I ended up with a downgraded car and had to pay 606.95 euros (though I agreed to add the super cover). I request Zuzuche to resolve this issue, thank you!
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Alvin Dolly
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
When picking up the car, I was informed that it hadn't been returned yet, so we had to wait around 2 hours.
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Stanford Garcia
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Both pickup and return were very fast, the vehicle was new and comfortable to drive.
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Astrid Owen
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good rental company. The car was very new.
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Virginia Alerander
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.
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Jamie Wolf
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The rental and drop-off locations were too far apart. I had to inspect the car myself after getting the keys and ran back and forth with my suitcase three times. What should have taken ten minutes ended up taking an hour, and I was drenched in sweat.
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Boris Robert
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Extremely satisfied with the rental experience. Looking forward to the next time.
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Phoenix Barnard
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied, as I arrived early and was supposed to wait half an hour to pick up the car, but they were flexible in solving the issue.
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Dorothy Hansom
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.
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Candice Newman
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
The car I got was not the one I reserved.
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Scott Tate
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very convenient
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Agnes Powell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.
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Roderick Crofts
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Had to wait quite a while. The pickup location is a bit far, and you have to find the car yourself.
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Elva Nathaniei
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Out of nowhere, they requested some number, and even after calling the car rental customer service, they couldn't figure out what number it was. It took more than half an hour without providing any number before the rental was completed. I still don't understand the whole situation!
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Lilith Cissie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The engine failed to start twice: The first time was the day after renting the car, in the parking garage of the exhibition hall, it would not start. I called, but both breakdown numbers on the car key were unreachable and automatically disconnected! I tried the phone number on the rental platform, and after several transfers and explaining the situation, we waited for about an hour for assistance. During this time, I kept trying to start the car. Shortly after the phone contact, it miraculously started. Due to our tight schedule, returning to the airport to exchange cars was not an option, so we agreed that if it happened again, we would stop using the car. Miraculously, after four days, on the last day, while on our way to the airport, we stopped at a gas station to fill up the tank before return. After refueling, the car wouldn't start again! Tried all the phone numbers on the key and the rental company number, but none worked. The rental platform's phone said they couldn't help and asked us to call the breakdown number. Rushing to catch a flight, after about forty minutes of attempting to start it, it worked again! The car had only around 7,000 kilometers and was a 2018 model, so it should have been in good condition, but it was definitely a problematic car! Originally rented a Volvo V40, but was told at pickup that it was upgraded to a Jeep Wrangler. I thought I was lucky, but later felt it was a trap! It was a scary experience!
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Giles Geoffrey
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
There weren't many people at the store, so we were helped immediately. The only issue was that they gave us the keys and told us the parking spot number, so we had to find the car ourselves, which took us a while.
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Nat Watt
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!
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Mavis Eveline
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
I reserved a Mercedes E-Class, but when I arrived in Frankfurt, they gave me a Jeep Wrangler! After refusing it, they replaced it with an XC90. At the time, I thought it was an XC60 and didn't pay much attention. Only when I got the car did I realize, and ended up spending over 200 euros in three days! Hertz in Europe is honestly mediocre. A few days ago in Switzerland, I used Europcar, and it was much better.
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Alvis Bert
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The rented car was larger than expected. It was supposed to be a 5-seater, but they provided a 7-seater with navigation, which made the trip even better.
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Lennon Lowell
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
I guess the whole company only has this kind of cheap broken car!
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Troy Nick
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The rental company's service was good with no extra charges.
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Robin Darwin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
High efficiency, attentive service, helped with luggage adjustment.
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Augus Toby
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good attitude, actively coordinated.
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Jeff DuBois
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very easy to find the rental location. Although there were many renters, the process went very smoothly.
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Harry Dorothy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Very good
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Milo Galbraith
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Great
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Iris Gallup
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car was in good condition and very new. The pickup process was convenient and fast.
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Mandel Rebecca
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Smooth process, no issues
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Stanley Dillon
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).
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Tyrone Tobias
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
We were promised a 7-seater MPV, but got a 7-seater SUV instead. With the third row of seats up, we couldn't fit any luggage. They helplessly said there were no other cars available, not Hertz's fault.
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Andre Isabel
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Pretty good
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Sabina Sinclair
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Hertz provided the service, and it was very good
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Georgia Stuart
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Renting a car was quick and convenient, returning the car was hassle-free, and the service was excellent!
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Gordon Russell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very convenient. It was early morning when I got off the plane, so there was no queue and I picked up the car directly. Because there was no C class, I was given a BMW 3, which was acceptable.
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Darnell Nixon
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
They usually don't give you the car you reserved, and it's always more expensive.
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Pandora Harte
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.
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Mick Flower
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
I arrived earlier than my scheduled pick-up time. First, I was told my reserved car would be available at 8 PM. They tried to sell me insurance, which I declined. Then, they said I would need to wait four hours for my car. They suggested I rent a Nissan Qashqai for an additional 60 euros per day, which I also declined. They then told me my reserved Volvo V40 was not available and suggested we would sort it out later. After multiple refusals and hesitations to pay extra, I left, hearing mocking laughter behind me. The person handling my case was a woman possibly named Stian. At 8 PM, when I returned, she was not present at the counter, and other staff refused to assist me, saying she had blocked my rental information. Two men with very unfriendly attitudes informed me about this. The woman showed up late, saying it was my fault and I shouldn't blame her. She then gave me a Ford Fiesta, a much smaller car than the Volvo V40 I had booked, which should be comparable to at least a VW Golf or a Ford Focus. Their attitude was terrible and mocking.
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Andre Isabel
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Very poor attitude
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Parker O'Connor
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Pickup and return were very convenient. It took a while to find a place to refuel at the airport, but everything else was great.
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Ward Wood
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.
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Michaelia Betsy
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Service experience
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Benedict Buck
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Quite good
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Polly Spenser
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
There was a rude Chinese staff member when picking up the car at the airport.
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Bertram Toynbee
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Short queues and good service attitude.
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Tobey Crichton
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good.
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Odelia Lucius
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Pretty good
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Miles Judson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied
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Beatrice Juliet
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
When I arrived in the morning, the store hadn't opened yet. I was the first in line and got everything done in less than three minutes.
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Murphy Bernard
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Satisfactory
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Frederic Gregory
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Curitis Steele
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
I chose a Mercedes E, but got a BMW 320i Touring instead. Slightly disappointed.
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Murray Isaac
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Unable to pick up the car in advance
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Andre Isabel
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
I had already bought insurance on the app, but the staff on-site made me buy it again.
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Dana Haywood
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.
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Wayne Raymond
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
Average service
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Merlin Pearson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Clearly explained about the insurance, no hidden traps. They gave us a Ford Escape, which was an upgrade.
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Coral Edward
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The reserved Galaxy model was not available, and the offered Smax didn't have enough space for six people. We had to consider upgrading to a Ford Tourneo by paying an extra fee. Initially, we were told verbally that it would cost about 13 euros per day extra. After agreeing to the upgrade, I had to go see the actual car myself, which was a hassle since the Tourneo isn't available in our country, so I didn't know what to expect. After agreeing to the upgrade, the paperwork showed an additional 16 euros per day, plus a 23.5% service fee and a 19% tax, which amounted to almost 25 euros per day extra. I felt somewhat cheated but had to accept due to time constraints. Additionally, regarding the toll fees for Austria and Switzerland, I was charged 25 euros. Upon reaching the border, I cautiously asked the gas station staff, and they didn't recognize the bill I had. I ended up having to buy toll fees separately for over 40 euros. Upon returning the car at the end of our trip, I asked the Hertz counter and was told that the CROSS BORDER FEE was for taking the car across borders, and toll fees still needed to be paid separately by me. Due to time constraints, I couldn't argue further. This wasn't just a money issue; if I hadn't been cautious and asked at the border, I might have faced fines or legal issues for not having the required toll stickers on the car windshield.
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Chad Kipling
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
The insurance details were not accurately described; it didn't cover everything as claimed. We ended up paying an additional 500 euros at the counter.
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Jacob Jennings
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
I often rent cars abroad, so I find everything quite normal, just as usual.
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Boyd Nichol(s)
Frankfurt
6 /10 Average
Reviewed: Saturday, January 18, 2025
They added unnecessary services when renting the car, charging over 100 euros extra.
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Odelette Effie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Aggressively pushed insurance, and my complaints were dismissed. Ended up paying for two insurances both domestically and abroad, costing over 10,000 yuan extra.
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Cecilia Arnold
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Professional and reliable
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Gustave Hughes
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Completely satisfied
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Josephine Chaucer
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Not bad
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Marjorie Nelly
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Helen Emerson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Got a free upgrade to a brand new car with just over 2000 kilometers.
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April Daniel
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Easy to find, not crowded when picking up, no need to queue
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Carr Marshall
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The confirmed car model was not provided in the store. Even after contacting the rental company, we were still downgraded. The cross-border fee was less than 30 euros, but the tax was as high as about 12 euros; the tax accounted for nearly 50%.
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Rebecca Eleanor
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good
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Phoenix Barnard
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied!
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Angela Perkin
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.
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Jay Maud
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Highly satisfied
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Douglas Bunyan
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The staff proactively explained the charges, no need to queue
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