Hertz, Frankfurt Airport T1 Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Frankfurt Airport T1 Information, Car hire Instructions & Policies

Address

FLUGHAFEN FRANKFURT A.M. T1, FRANKFURT AIRPORT TERMINAL 1,60549,DE

Telephone

+4961074024300

Pick-up Instructions

The Hertz - Frankfurt Airport T1 car hire location is in terminal

You can walk to the counter of Hertz - Frankfurt Airport T1 car hire.

There are two Hertz rental desks at Frankfurt Airport, one in Terminal 1 (Hall A), in the Airport City Mall Area, and one level above the train station. The other is in Terminal 2 (Hall D) at the car rental center on the arrivals level. Note: If you are unable to provide your flight number at the time of booking, please proceed to the counter at Terminal 1 for pick-up. Hertz rental desks are easily located within each terminal. If you wish to travel between terminals, you can take the yellow shuttle service between terminals, with stops at the front of each building. It leaves every 10 minutes and connects Terminal 1 to Terminal 2.

Drop-off Instructions

Please follow the Car Rental Return signs to the return parking. T1 return Google map link: https://maps.app.goo.gl/DzR479ry4PH8XAgu5 T1 return Google map link: https://maps.app.goo.gl/mmyuE2kyb8PaCtBXA

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 19.64 - 26.14 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Mercedes S-class, Honda Cr-v, Mystery Car, Volkswagen Touareg, Nissan Armada, Bmw X3, Rover Velar Winter-diesel, Audi Q7, Volkswagen T6 Caravelle-4wd

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

Non-local licenses from countries that are part of the International Driving Permit Agreement must be accompanied by an International Driving Permit. Renters with licences from countries that are not part of the International Driving Permit Agreement sho

For local renters, you need to bring:

Full Driving License issued in Germany

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 14.7/day

capped at EUR 293.93

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 13.6/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 16.2/day

capped at EUR 100.8

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 16.8/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 16.8/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 16.8/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Netherlands Belgium France Switzerland Austria Luxembourg Liechtenstein Spain Denmark Show More Netherlands Belgium France Switzerland Austria Luxembourg Liechtenstein Spain Denmark Finland Monaco Vatican City State Portugal Italy Croatia Hungary Poland Slovakia Slovenia Czech Republic Norway Sweden Andorra	EUR 41.65 per rental

The following vehicles cannot be driven into or dropped off in Italy: All Mercedes and BMW models, Convertibles, Premium SUVs

Must-not:

Taking rental cars to following countries is not allowed:
Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Estonia, Georgia, Greece, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, North Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, United Kingdom, Isle of Man

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 850-1800 for other car models.

EUR 1100 for Polestar 2,Toyota Corolla,Skoda Octavia,Ford Kuga,Opel Grandland,Skoda Octavia,Kia Sportage,Kia Sportage,Opel Insignia,Mercedes Eqa Eqb,Bmw X2,Fiat 500 Cabriolet,Nissan Versa,Peugeot 508,Ford Kuga,Opel Vivaro,Mercedes Cla Pneus Hiver,

EUR 1250 for Toyota Camry,Ford Tourneo,Kia Carens,

EUR 1500 for Mitsubishi�outlander,Rn Espace 1.6 Dci 160cv 7p Autom.,Mercedes V-class,Bmw 5 Series,Mercedes E-class,Denza D9,Audi A4,C Class Cla,Honda Cr-v,Alfa Romeo Stelvio,Ford Expedition Max, Jeep Wagoneer L-4wd,O Toyota Proace,Volvo Xc90 Aut,

EUR 1800 for Audi Rs3 Sportback,Vw Touareg-4wd,Bmw 4 Series,Fiat Abarth Cabrio,Mercedes-benz S-klasse,Mystery Car,

EUR 3000 for Model 3 Sr-electric,Model 3 Performance,Mercedes Eqc,

EUR 3600 for Audi Q7,Porsche Panamera,Audi A7 Sportback Aut.,Mini Cooper Automatic Or Similar,

EUR 850 for Renault Clio,

EUR 950 for Volkswagen Golf Auto O Similar,Vw Golf,Ford Transit Swb,Captur Winter Tyres,Peugeot 308,Toyota Hiace-benzin-otomatik,Opel Crossland,Ford Focus,Mercedes A Class,Citroen C-elysee 4 Doors,Peugeot E-2008 Bev,Alfa Romeo Giulietta,Geely Gx3 Pro,Vw Caddy,Peugeot E 208-electric,Citroen Berlingo,Opel Adam,Transit Ft 280k,Ford Kuga Plug-in Hybrid,

EUR 950 for Volkswagen Golf Auto O Similar,

EUR 950 for Vw Golf,

EUR 950 for Ford Transit Swb,

EUR 950 for Captur Winter Tyres,

EUR 950 for Peugeot 308,

EUR 950 for Toyota Hiace-benzin-otomatik,

EUR 950 for Opel Crossland,

EUR 950 for Ford Focus,

EUR 950 for Mercedes A Class,

EUR 950 for Citroen C-elysee 4 Doors,

EUR 950 for Peugeot E-2008 Bev,

EUR 1800 for Audi Rs3 Sportback,

EUR 950 for Alfa Romeo Giulietta,

EUR 950 for Geely Gx3 Pro,

EUR 950 for Vw Caddy,

EUR 3000 for Model 3 Sr-electric,

EUR 1250 for Toyota Camry,

EUR 1500 for Mitsubishi�outlander,

EUR 1500 for Rn Espace 1.6 Dci 160cv 7p Autom.,

EUR 1150 for Polestar 2,

EUR 1500 for Mercedes V-class,

EUR 950 for Peugeot E 208-electric,

EUR 1150 for Toyota Corolla,

EUR 1150 for Skoda Octavia,

EUR 1150 for Ford Kuga,

EUR 1150 for Opel Grandland,

EUR 950 for Citroen Berlingo,

EUR 1150 for Kia Sportage,

EUR 1150 for Opel Insignia,

EUR 1150 for Mercedes Eqa Eqb,

EUR 1150 for Bmw X2,

EUR 1500 for Bmw 5 Series,

EUR 1500 for Mercedes E-class,

EUR 1800 for Vw Touareg-4wd,

EUR 1800 for Bmw 4 Series,

EUR 1500 for Denza D9,

EUR 1250 for Ford Tourneo,

EUR 1500 for Audi A4,

EUR 950 for Opel Adam,

EUR 950 for Transit Ft 280k,

EUR 1150 for Fiat 500 Cabriolet,

EUR 1500 for C Class Cla,

EUR 1500 for Honda Cr-v,

EUR 1500 for Alfa Romeo Stelvio,

EUR 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for O Toyota Proace,

EUR 1150 for Nissan Versa,

EUR 1150 for Peugeot 508,

EUR 950 for Ford Kuga Plug-in Hybrid,

EUR 1100 for Opel Vivaro,

EUR 1250 for Kia Carens,

EUR 1150 for Mercedes Cla Pneus Hiver,

EUR 3000 for Model 3 Performance,

EUR 3000 for Mercedes Eqc,

EUR 3600 for Audi Q7,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Mercedes-benz S-klasse,

EUR 3600 for Audi A7 Sportback Aut.,

EUR 3600 for Mini Cooper Automatic Or Similar,

EUR 1800 for Mystery Car,

EUR 150 for Ford Transit Swb,Vw Caddy,Citroen Berlingo,Transit Ft 280k,Mercedes Sprinter 10m3,Opel Vivaro,

EUR 250 for Mitsubishi�outlander,Rn Espace 1.6 Dci 160cv 7p Autom.,Mercedes V-class,Bmw 5 Series,Mercedes E-class,Vw Touareg-4wd,Denza D9,Audi A4,C Class Cla,Alfa Romeo Stelvio,Ford Expedition Max, Jeep Wagoneer L-4wd,O Toyota Proace,Volvo Xc90 Aut,Mercedes Eqs,Mercedes-benz S-klasse,Mystery Car,

EUR 1150 for Volkswagen Golf Auto O Similar,Vw Golf,Captur Winter Tyres,Peugeot 308,Ford Focus,Mercedes A Class,Peugeot E-2008 Bev,Opel Grandland,Kia Sportage,Kia Sportage,Bmw X2,Fiat 500 Cabriolet,Peugeot 508,Mercedes Cla Pneus Hiver,

EUR 1150 for ,

EUR 1500 for ,

EUR 950 for Ford Transit Swb,Toyota Hiace-benzin-otomatik,Citroen C-elysee 4 Doors,Alfa Romeo Giulietta,Geely Gx3 Pro,Vw Caddy,Peugeot E 208-electric,Citroen Berlingo,Opel Adam,Transit Ft 280k,Ford Kuga Plug-in Hybrid,

EUR 950 for ,

EUR 1250 for Opel Crossland,Polestar 2,Toyota Corolla,Skoda Octavia,Ford Kuga,Skoda Octavia,Opel Insignia,Mercedes Eqa Eqb,Nissan Versa,Ford Kuga,

EUR 1250 for ,

EUR 3000 for Model 3 Sr-electric,Model 3 Performance,Mercedes Eqc,Mercedes Eqe,Mercedes Eqs,

EUR 3000 for ,

EUR 1800 for Vw Touareg-4wd,Amg C 43,Mercedes-benz S-klasse,Mystery Car,

EUR 1800 for ,

EUR 1350 for ,

EUR 1100 for ,

EUR 1600 for Metre Truck Lift,

EUR 850 for ,

EUR 2100 for ,

EUR 3200 for ,

EUR 5000 for ,

EUR 6000 for ,

EUR 8000 for ,

EUR 1300 for ,

EUR 1600 for ,

EUR 1700 for ,

EUR 3600 for ,

Theft Insurance Excess differs by car model:

EUR 1250 for Toyota Camry,Ford Tourneo,Kia Carens,

EUR 1800 for Audi Rs3 Sportback,Vw Touareg-4wd,Bmw 4 Series,Fiat Abarth Cabrio,Mercedes-benz S-klasse,Mystery Car,

EUR 3000 for Model 3 Sr-electric,Model 3 Performance,Mercedes Eqc,

EUR 3600 for Audi Q7,Porsche Panamera,Audi A7 Sportback Aut.,Mini Cooper Automatic Or Similar,

EUR 850 for Renault Clio,

EUR 950 for Volkswagen Golf Auto O Similar,

EUR 950 for Vw Golf,

EUR 950 for Ford Transit Swb,

EUR 950 for Captur Winter Tyres,

EUR 950 for Peugeot 308,

EUR 950 for Toyota Hiace-benzin-otomatik,

EUR 950 for Opel Crossland,

EUR 950 for Ford Focus,

EUR 950 for Mercedes A Class,

EUR 950 for Citroen C-elysee 4 Doors,

EUR 950 for Peugeot E-2008 Bev,

EUR 1800 for Audi Rs3 Sportback,

EUR 950 for Alfa Romeo Giulietta,

EUR 950 for Geely Gx3 Pro,

EUR 950 for Vw Caddy,

EUR 3000 for Model 3 Sr-electric,

EUR 1250 for Toyota Camry,

EUR 1500 for Mitsubishi�outlander,

EUR 1500 for Rn Espace 1.6 Dci 160cv 7p Autom.,

EUR 1150 for Polestar 2,

EUR 1500 for Mercedes V-class,

EUR 950 for Peugeot E 208-electric,

EUR 1150 for Toyota Corolla,

EUR 1150 for Skoda Octavia,

EUR 1150 for Ford Kuga,

EUR 1150 for Opel Grandland,

EUR 950 for Citroen Berlingo,

EUR 1150 for Kia Sportage,

EUR 1150 for Opel Insignia,

EUR 1150 for Mercedes Eqa Eqb,

EUR 1150 for Bmw X2,

EUR 1500 for Bmw 5 Series,

EUR 1500 for Mercedes E-class,

EUR 1800 for Vw Touareg-4wd,

EUR 1800 for Bmw 4 Series,

EUR 1500 for Denza D9,

EUR 1250 for Ford Tourneo,

EUR 1500 for Audi A4,

EUR 950 for Opel Adam,

EUR 950 for Transit Ft 280k,

EUR 1150 for Fiat 500 Cabriolet,

EUR 1500 for C Class Cla,

EUR 1500 for Honda Cr-v,

EUR 1500 for Alfa Romeo Stelvio,

EUR 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for O Toyota Proace,

EUR 1150 for Nissan Versa,

EUR 1150 for Peugeot 508,

EUR 950 for Ford Kuga Plug-in Hybrid,

EUR 1100 for Opel Vivaro,

EUR 1250 for Kia Carens,

EUR 1150 for Mercedes Cla Pneus Hiver,

EUR 3000 for Model 3 Performance,

EUR 3000 for Mercedes Eqc,

EUR 3600 for Audi Q7,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Mercedes-benz S-klasse,

EUR 3600 for Audi A7 Sportback Aut.,

EUR 3600 for Mini Cooper Automatic Or Similar,

EUR 1800 for Mystery Car,

EUR 150 for Ford Transit Swb,Vw Caddy,Citroen Berlingo,Transit Ft 280k,Mercedes Sprinter 10m3,Opel Vivaro,

EUR 150-250 for other car models.

EUR 1150 for ,

EUR 1500 for ,

EUR 950 for ,

EUR 1250 for Opel Crossland,Polestar 2,Toyota Corolla,Skoda Octavia,Ford Kuga,Skoda Octavia,Opel Insignia,Mercedes Eqa Eqb,Nissan Versa,Ford Kuga,

EUR 1250 for ,

EUR 3000 for Model 3 Sr-electric,Model 3 Performance,Mercedes Eqc,Mercedes Eqe,Mercedes Eqs,

EUR 3000 for ,

EUR 1800 for Vw Touareg-4wd,Amg C 43,Mercedes-benz S-klasse,Mystery Car,

EUR 1800 for ,

EUR 1350 for ,

EUR 1100 for ,

EUR 1600 for Metre Truck Lift,

EUR 850 for ,

EUR 2100 for ,

EUR 3200 for ,

EUR 5000 for ,

EUR 6000 for ,

EUR 8000 for ,

EUR 1300 for ,

EUR 1600 for ,

EUR 1700 for ,

EUR 3600 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.5 km from Frankfurt Airport

94.3 km from Frankfurt Hahn Airport

Railway Stations

9.2 km from Frankfurt Central Station

Hotels

9.2 km from Le Méridien Frankfurt

9.5 km from Living Hotel Frankfurt by Derag

10.8 km from Turm Hotel

Other Landmarks

9.9 km from Commerzbank Tower

10.7 km from Eschenheim Tower

14.3 km from Trickfilmland

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 50.0492304 8.5728121

Location Images

Hertz-Frankfurt Airport T1-5256-telegraph

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 0.2
Vehicle cleanliness: 0.2
Spaciousness: 0.2
Counter staff: 0.2
Pick-up location: 0.2
Drop-off location: 0.2
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Frankfurt
4.3 /10 Average
Reviewed: Saturday, January 3, 2026
Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .
Read More >
F.Alamer
Frankfurt
8.3 /10 Very good
Reviewed: Saturday, January 3, 2026
The blocked amount was too high.. specially for full insurance car ! .. Alot of hided fees ..
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M.Alhussain
Frankfurt
7.7 /10 Good
Reviewed: Saturday, January 3, 2026
I m expecting to have mercedes as i reserved unfortantily they gave a volvo which i dont like it
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A.Mansoori
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back
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A.ALANSARI
Frankfurt
9.7 /10 Excellent
Reviewed: Saturday, January 3, 2026
The car was not as I wish but it is not bad The staff on the counter was very helpful
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Excellent
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M.Keim Lees
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !
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Noah Gus
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Theobald Swinburne
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good and convenient
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Page Rhys
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Lennon Jimmy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Pretty good.
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Judy Dunbar
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Evelyn Gallacher
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Satisfied
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Nelly Johnny
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The queue for picking up the car was a bit long, but returning it was very convenient. Upon arrival, a staff member checked the car, and I just handed over the keys.
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Kitty Evans
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Abner Timothy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The store is quite easy to find.
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Adela Quiller
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Good experience, not crowded, quick pick-up, very new car.
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Leo MacPherson
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Airport location with long operating hours, making it easy to pick up the car.
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Maxine Commons
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The Frankfurt Airport rental office is easy to find, the rental process is simple, and the return procedure is convenient. Not bad.
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Archer Broad
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
When we returned the car, we noticed the fuel tank wasn't full. The staff told us there was a gas station very close to the exit, and it was also very convenient to return the car under Terminal 2.
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Ives Cooper
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Great car rental experience, superb service attitude.
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Sandy Jenny
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The store counter was very easy to find, the procedures were simple and I got the car quickly. I was lucky to get a brand new car this time. However, there was a minor issue with the air conditioning breaking down halfway through, but it inexplicably fixed itself after half a day. I guess they don't use air conditioning much in Germany.
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Zara Hodgson
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The store is clean and easy to find.
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Rock Mac-
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
I originally booked a Benz C-class, but there were none available when I arrived. The store recommended a Ford Rega. Looking back, thankfully they gave us an SUV; otherwise, there wouldn’t have been enough space for the luggage of five people.
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Angela Perkin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Frankfurt International Airport is too large. We had to ask many people and went around twice before finding the return location. It would be best to provide the latitude and longitude coordinates of the return store for direct navigation.
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Reg Moses
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Efficient, good
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Alvis Bert
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good! The staff were very enthusiastic and the car was great.
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Malcolm Rutherford
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Cynthia Clemens
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Will Harper
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Emmanuel Field
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
There is a service point right at the airport, the procedure is simple and fast. Although the vehicle was upgraded, there was no choice available, you have to accept whatever car they give you.
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Harry Dorothy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Great experience. No extra upselling, and they provided a brand new car with only 12 kilometers on it.
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Sandy Piers
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The car rental guy was quite indifferent. First-time renters might find it quite challenging.
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Antonio Lancelot
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Needs improvement in efficiency
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Bradley Commons
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
I scheduled the pickup time for 8 AM. I arrived a bit early and had to wait for a while. When it was my turn, I found out that the Mercedes E-Class I booked was not available, so I had to wait another half hour. In the end, they gave me a CLS350D with only 17 kilometers on it. Awesome! We were attended by a young man with an Asian face. Although there was a bit of a language barrier, his enthusiasm and responsibility left us very satisfied. Returning the car was very smooth. QEEQ is a very good and reliable platform, but we hope the discounts can be applied faster.
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Cornell Warner
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Ward Wood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Since there were many customers at Hertz, the wait time was quite long. However, we got a new car, around 600 kilometers driven, a Ford.
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John Bellamy
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Bradley Commons
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The Frankfurt Airport location is easy to find, right inside the airport! The service was attentive. They even brought the child seat directly to the garage. The return process was simple. Very satisfied!
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Ruby Ulysses
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Efficient car pickup.
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Myron Hewlett
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Pete Wild
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good!
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Rory Walpole
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Acceptable
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Orville Trevelyan
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Both picking up and returning the car were extremely convenient and fast. I originally booked a Mercedes C-Class, but since it was unavailable, they upgraded me to a Volvo XC60 for free, which was fantastic for highway driving.
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Steven Leopold
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
As always, convenient and reliable. The 320d has powerful performance, and the station wagon's trunk space is huge, perfect for driving in Germany.
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Rita Galsworthy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Professional, enthusiastic, considerate, and hassle-free.
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Hale Benson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Zebulon Abraham
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The service was excellent. It was very easy to find the car at Frankfurt Airport. Upon return, just follow the signs to locate it. The car inspection during drop-off was very quick. They gave me a free upgrade from a BMW 3 to a Volvo XC60.
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Angelo Woolf
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The vehicle is great, a new model with a diesel engine, much better deal than the Touran I rented through Avis in 2011, with mileage around 10,000 km.
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Setlla Wilcox
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
We rented a car from HERTZ. The process was quite convenient and the staff were very friendly and nice. They checked our order, driver's license, age, and driving experience. The staff of the big company had a pretty good work attitude.
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Ivan Keppel
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Everything went smoothly, a great car rental experience.
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Mandel Rebecca
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Patient and friendly, great service
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Cliff Connie
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Great service. We don't speak English, but they were very patient and friendly.
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Gordon Russell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Hertz's service in Europe is also quite good. I used Hertz when I traveled to the US as well—picking up and returning the car was very convenient.
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Gail Benjamin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Paul Jerome
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
I reserved a BMW 3 Series but was given a BMW 5 Series Touring. It's a diesel hybrid, comes with navigation, and can display the speed limit on the dashboard with the vehicle's LIM speed limit function, making it very convenient to avoid speeding. The upgrade was great...
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Sabrina Salome
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
As a well-known car rental company, both pickup and return are very convenient. The service is excellent!
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Ursula Partridge
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Service was decent and efficient.
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Francis Lincoln
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.
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Curitis Steele
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Picking up the car was convenient, and the vehicle standard was upgraded when I picked it up. Great! When returning the car, we arrived very late, and there was only one staff member who told us to fill in the return time and mileage on the rental agreement and drop it into Hertz's mailbox. How to handle possible parking fines during the trip is still unknown. Will it be deducted from the credit card? Please contact me, Hertz!
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Vincent Cocker
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Alva Arabella
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The service was quite good.
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Antonio Lancelot
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Great service. Booked a BMW 3, but received a Mercedes E diesel wagon. The vehicle was very new with less than 20,000 kilometers, clean and tidy. Service was professional and reliable.
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Otto Bach
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Good.
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Harry Dorothy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Everything was great!
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Bertha Masefield
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Timely pickup, excellent service, and easy car exchange
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Don Emmie
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
I booked a BMW 3 Series but got a new Volvo XC60 instead. However, it cost an extra 250 euros. Foreigners are getting smarter too.
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Pamela Crofts
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Anastasia Max
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Picking up and returning the car was very convenient.
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Ingrid Fox
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The price was slightly higher than when booked. The reserved BMW 3 was replaced with a Passat Wagon, which was acceptable.
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Ward Wood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The vehicle was in great condition and fuel-efficient as it was a diesel. The staff were friendly, but there was no one to accompany me for an on-site vehicle inspection.
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Belle Lynch
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Good service
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Fabian Victor
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Sarah Whyet
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Excellent service! The car is almost brand new, with just over 10,000 kilometers on the odometer!
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Valerie Stilwell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Riva Walkley
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Maria Felix
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Jim Blake
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Leona Sherwood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Professional service, high efficiency, good attitude, relatively new vehicles, very satisfied!
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Harlan Law
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Hilary Walker
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Not bad
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Bing Dorothea
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good!
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Rory Walpole
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Valerie Stilwell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Exceptional service, I've been choosing QEEQ for my international trips these past few years.
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Tony Barrett
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Got upgraded to a Range Rover Sport, felt like a great deal
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Emmanuel Field
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Not bad
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Dorothy Hansom
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Felix Hume
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Belinda O'Neil
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Frances Browning
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Leopold Chapman
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Arvin Ben
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Steven Bush
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Lionel Pope
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Hertz company is quite good. Even when an accident occurred, they managed to coordinate and resolve it without affecting our subsequent trip.
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Aubrey Holmes
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The process was quite simple. They only asked if I was sure about purchasing insurance. Seeing that we had a lot of luggage, they suggested upgrading to an SUV for an extra 25 euros per day. We got a Volvo XC90 with a navigation system, which was incredibly helpful. Otherwise, it would’ve been difficult to access Google Maps with local data, and Baidu Maps isn’t very useful here. Make sure to bring your domestic driver’s license and its translation; otherwise, they won't include it in the record. I forgot mine and almost had a serious issue, but fortunately, someone else had theirs.
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Joyce Funk
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The car was in good condition
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Greg Gunter
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Located right inside the airport, very convenient.
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Luther Bruno
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Harley Marcellus
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Reliable. Drove over 3000 kilometers without any issues.
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Joyce Funk
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Chasel Martha
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The Hertz rental counter at Frankfurt Airport is very prominent, and the staff are enthusiastic. They held the Bus for us even though our flight was delayed. The procedures are simple.
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Letitia Taylor
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Overall, it was pretty good. However, I was later unexpectedly charged multiple times without clear explanations. It's probably for some traffic violations, but there should at least be some sort of explanatory email. The bank couldn't provide any details.
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Montague Clare
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Pretty good
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Antonia Susanna
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Quick and efficient
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Penelope Charley
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
We chose Hertz because it was a family trip and we had kids with us, so we always rent an 8-seater from them. This time, the car was in excellent condition, and the built-in navigation system was very useful. It was a very satisfying trip.
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Gustave Hughes
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Satisfied
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Bing Dorothea
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Alger Washington
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!
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Verna Howard
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Laura Larkin
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Ann Brewster
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Mignon Archibald
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Cathy Dobbin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Abbott Nahum
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Friendly staff, fast pick-up process.
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Arlene Christopher
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.
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Michaelia Betsy
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Alvin Dolly
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Stanford Garcia
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Both pickup and return were very fast, the vehicle was new and comfortable to drive.
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Astrid Owen
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good rental company. The car was very new.
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Virginia Alerander
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Jamie Wolf
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Boris Robert
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Extremely satisfied with the rental experience. Looking forward to the next time.
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Phoenix Barnard
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied, as I arrived early and was supposed to wait half an hour to pick up the car, but they were flexible in solving the issue.
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Dorothy Hansom
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.
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Candice Newman
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Scott Tate
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very convenient
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Agnes Powell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.
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Roderick Crofts
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Had to wait quite a while. The pickup location is a bit far, and you have to find the car yourself.
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Elva Nathaniei
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Lilith Cissie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Giles Geoffrey
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
There weren't many people at the store, so we were helped immediately. The only issue was that they gave us the keys and told us the parking spot number, so we had to find the car ourselves, which took us a while.
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Nat Watt
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Mavis Eveline
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Alvis Bert
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The rented car was larger than expected. It was supposed to be a 5-seater, but they provided a 7-seater with navigation, which made the trip even better.
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Lennon Lowell
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Troy Nick
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The rental company's service was good with no extra charges.
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Robin Darwin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
High efficiency, attentive service, helped with luggage adjustment.
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Augus Toby
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Good attitude, actively coordinated.
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Jeff DuBois
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very easy to find the rental location. Although there were many renters, the process went very smoothly.
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Harry Dorothy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Very good
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Milo Galbraith
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Great
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Iris Gallup
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The car was in good condition and very new. The pickup process was convenient and fast.
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Mandel Rebecca
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Smooth process, no issues
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Stanley Dillon
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).
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Tyrone Tobias
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Andre Isabel
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Pretty good
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Sabina Sinclair
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Hertz provided the service, and it was very good
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Georgia Stuart
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Renting a car was quick and convenient, returning the car was hassle-free, and the service was excellent!
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Gordon Russell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very convenient. It was early morning when I got off the plane, so there was no queue and I picked up the car directly. Because there was no C class, I was given a BMW 3, which was acceptable.
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Darnell Nixon
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Pandora Harte
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.
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Mick Flower
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Andre Isabel
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Parker O'Connor
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Pickup and return were very convenient. It took a while to find a place to refuel at the airport, but everything else was great.
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Ward Wood
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Michaelia Betsy
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Benedict Buck
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Quite good
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Polly Spenser
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Bertram Toynbee
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Short queues and good service attitude.
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Tobey Crichton
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good.
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Odelia Lucius
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Pretty good
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Miles Judson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Satisfied
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Beatrice Juliet
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
When I arrived in the morning, the store hadn't opened yet. I was the first in line and got everything done in less than three minutes.
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Murphy Bernard
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Satisfactory
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Frederic Gregory
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Curitis Steele
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
I chose a Mercedes E, but got a BMW 320i Touring instead. Slightly disappointed.
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Murray Isaac
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Unable to pick up the car in advance
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Andre Isabel
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Dana Haywood
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Wayne Raymond
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Merlin Pearson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Clearly explained about the insurance, no hidden traps. They gave us a Ford Escape, which was an upgrade.
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Coral Edward
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Chad Kipling
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Jacob Jennings
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
I often rent cars abroad, so I find everything quite normal, just as usual.
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Boyd Nichol(s)
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Odelette Effie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Cecilia Arnold
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Professional and reliable
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Gustave Hughes
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Completely satisfied
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Josephine Chaucer
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Not bad
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Marjorie Nelly
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Helen Emerson
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Got a free upgrade to a brand new car with just over 2000 kilometers.
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April Daniel
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Easy to find, not crowded when picking up, no need to queue
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Carr Marshall
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Rebecca Eleanor
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Phoenix Barnard
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied!
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Angela Perkin
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.
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Jay Maud
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Highly satisfied
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Douglas Bunyan
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The staff proactively explained the charges, no need to queue
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Roderick Crofts
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Very satisfied.
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Rodney Elsie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Olivia Jeremiah
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Satisfied
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Madeline Surrey
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
No upselling, only suggested taking a video of the entire car.
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Barnett Bray
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied!
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Abraham Bronte
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Satisfied
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Ruby Micah
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied, the car is brand new, and the driving experience is excellent.
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Bartholomew Ward
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied.
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Sabina Michael
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
It's okay.
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Sylvia Kelvin
Frankfurt
4 /10 Average
Reviewed: Saturday, January 3, 2026
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Lena Saxton
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Evangeline Den(n)is
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very smooth process.
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Catherine Connor
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Pretty good.
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Brook Horace
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied.
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Harry Dorothy
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The staff from the neighboring store mentioned it would open at 8 AM.
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Gregary Mansfield
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The car provided was different from the one initially booked. Reserved a Mercedes but got a Great Wall.
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Rex Hearst
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Professional, efficient, and friendly.
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Bruce Hood
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied, very convenient! Not as complicated as I imagined!
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Nat Henrietta
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Roy Daniell
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Everley Evan
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied.
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Phyllis Morgan
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
An excellent staff member.
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Susan Gissing
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The originally booked manual Ford Kuga was unavailable, so we upgraded to a brand new Peugeot 5008 automatic with built-in navigation for an additional 200 euros. The vehicle was in excellent condition, allowing us to drive across nine countries and thousands of kilometers without any issues. The car keys were handy—doors automatically locked when we stepped away.
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Celeste Jack
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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Nelly Johnny
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Page Rhys
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The car rental and return procedures were very convenient, but they charged a 680-euro deposit, and I don't know how long it will take to be refunded.
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Tom Cotton
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
This was my first time renting a car from the Hertz branch in Frankfurt, and due to the crowd, I had to wait in line for about 30 minutes.
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Laura Joule
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Excellent service.
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Yedda Lucy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very good
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Melissa Becher
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Got downgraded, but it's acceptable.
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Sharon Walker
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Warm and friendly service, brand-new SUV with spacious interior and powerful performance.
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Ivan Keppel
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
I went there in the morning, it wasn't crowded, and the service was satisfactory.
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Jeff Cronin
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Very satisfied
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Borg Joyce
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Convenient and efficient
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Yale Valentine
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
The car was not refueled to full upon pickup, and the interior was stained. However, the rental company acknowledged this upon return.
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Hamiltion Timothy
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Great service, staff were very friendly.
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Ida Wat
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The rental company was very responsible. When the car broke down in Berlin, they promptly arranged a tow truck and provided a replacement car the next day without any hassle. Excellent service!
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Betsy Butler
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Satisfactory
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Cara Garden
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Professional service, very friendly attitude, no hidden fees or scams. Hertz is a reputable company worth trusting.
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Archibald Samuel
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Picking up and returning the car were both very convenient.
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Zebulon Abraham
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
Morning flights at Terminal 2 are limited, so there's not much waiting time. When picking up the car, they might try to sell you insurance. Just inform them that you've already purchased comprehensive coverage in your home country.
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Ogden Bill
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
There was a one-hour delay during car pickup, but fortunately, it didn't affect much. The car was in good condition, and the procedures were simple. On the last day, the tire had a slow leak. QEEQ customer service was very proactive in providing assistance, but the road assistance service in Germany was disappointing and very slow to respond. Both pickup and drop-off were at Frankfurt International Airport Terminal 2.
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The line at the airport rental desk was quite long, but picking up the car was easy. I grabbed the keys and walked to the parking lot myself. Returning the car was pretty smooth too—just followed the signs to the designated return area, left the keys inside, and the staff simply let me go. Super convenient! I booked a Ford Focus but ended up with a Renault ARKANA. The car was in great condition, just 18,000km on it, and drove really smoothly. However, the in-car navigation was terrible—either the network was bad or the system itself had issues. The GPS stuck on one spot the whole time but still somehow kept prompting me to make random turns. In the end, I had to rely on my phone’s navigation app.
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
I'm quite satisfied with everything, it's really convenient.
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Highly satisfied.
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
The car was really new and way more high-tech than I expected. Super easy to connect CarPlay and everything, plus it had a full 360° parking camera, which was great.
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Super satisfied with the whole experience.
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Odelette Effie
Frankfurt
2 /10 Poor
Reviewed: Saturday, January 3, 2026
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Valerie Stilwell
Frankfurt
8 /10 Very good
Reviewed: Saturday, January 3, 2026
After leaving the garage, I found the tire pressure warning light on. I went back to ask the staff, and they replied: It's like that, no problem. For the following 8 days, the tire pressure warning light was always on. Indeed, there was no issue, but it made me overly anxious about manually checking the tire pressure. The car itself was pretty good!
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Edith Henry
Frankfurt
10 /10 Excellent
Reviewed: Saturday, January 3, 2026
Pretty good, they even gave me a free upgrade to a Grand Cherokee. The car exchange was smooth as well.
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Judy Dunbar
Frankfurt
6 /10 Average
Reviewed: Saturday, January 3, 2026
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