I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

The service attitude is pretty good, but the wait time is still over twenty minutes. Additionally, they couldn't provide the booked car category. We booked a luxury sedan, but they could only provide an economy car. After more than an hour of communication, the rental company finally provided a Mercedes convertible, but there were three of us and the luggage couldn't fit. We ended up accepting a Ford Edge.

This was the worst car rental experience I've had in many years. They gave us a car that already had scratches. Thankfully, we had full insurance and took photos when we picked up the car. We returned the car in Salzburg, and the rental company staff there asked for a damage report from when we rented the car. No one had given us or reminded us to take such a report earlier, but they said it was fine since we had full insurance and we wouldn't need to pay extra. In the end, we found out they charged us an additional 140 euros, and we have no idea what for. We contacted the rental car service to inquire. It's been over a week now, and we still haven't received a response. Very dissatisfied.

The staff were very patient and attentive, and the procedures were fairly simple (since it was our first overseas car rental). The car was in excellent condition, with only 2000 kilometers on it, and the navigation was very powerful. Very satisfied with the car rental experience.

Excellent, friendly and attentive service