Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!

Overall it's okay, this is my third time using Dollar. Pros: It's cheap and the car condition is decent (Hertz is better but more expensive). Friendly reminder: If you're renting without a US ID, you need to buy third-party insurance. On the platform, you can just buy the basic third-party insurance because the staff in the US will almost enforcefully upsell their road assistance (personal experience: even if you buy the full insurance package on the platform, they'll still try to sell you their insurance). The advantage of buying their upsold insurance is that you can freely choose your car (same class), but if you don't accept it, your vehicle will be fixed (based on experiences in Los Angeles and Orlando; unsure about other places). Just for your reference.

Pretty good and very professional.

Short waiting time in line, but the shuttle bus was rather slow.

Soorry. Bad exp. At counter and car pick area. Peole were rufe and file was not completely filled .... lack of more cars was an issue.

Great service .... ¡!