Not bad

The company is excellent, and the staff are patient and responsible.

The old man was very helpful, upgraded us to a diesel Volvo T6! He patiently explained everything.

Since we were going to the Czech Republic, we were unable to rent a higher-grade car and chose a Passat station wagon of the same group with multiple drivers. We were given a new Touran which had only been driven 2100 kilometers, equipped with an English GPS that provided real-time road information. We chose to pick up the car at Frankfurt Airport, and upon arrival, we had to walk to parking lot P29 outside Terminal A to wait for a shuttle bus. The bus took 3 minutes to the company's office where we completed the paperwork. The process was simple and did not require a notarized letter. The vehicle was inspected, the fuel type was explained, and the GPS company address and the nearest gas station address were saved, then we were on our way. Returning the car required dropping it off at the office for inspection, fuel check, and signing paperwork. A shuttle bus then took us to the departure hall, not the parking lot where we initially waited. It was very considerate and convenient. Buying full insurance from QEEQ was great, and there were no additional promotions from the rental company, which felt good.

The store is located in a small town outside the airport, next to a Total gas station. After calling from McDonald's nearby, staff promptly came to pick us up. The car was ready on arrival, a brand new Golf TDI with only 5 km on it. The staff was very nice and provided many important tips. The return inspection was thorough. Overall, it was a great experience. I would choose them again when visiting Munich.