To be honest, this was a disappointing car rental experience.
1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered.
2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site.
3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions.
I have lodged a complaint and the issue is still being processed with no satisfactory response yet.
Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.
When we arrived at the Hertz store, we started the inspection according to the agreement's terms and found that the two rear seat belts were broken. We were afraid of violating Australian laws, so we didn't dare to drive the car. We requested a replacement, but they gave us a two-door Suzuki Swift, which could not fit our luggage. We asked if there were any other options, but they said no, unless we waited for dispatch, with an uncertain wait time. The whole process of inspecting the car, discussing replacement options, and waiting had already taken three hours. Upgrading the car became inevitable. They pointed to another car, a Toyota Crown (with only 10,000 kilometers), and we were ready to sign the contract, but then they said due to their mistake, they couldn't rent that car to us. They then pointed to another Crown, not in as good condition (with over 60,000 kilometers). We felt very uncomfortable. We asked about the Kia we'd originally rented, but initially, they adamantly refused. After an hour of back and forth, they finally gave us the Kia, and we paid an additional upgrade fee of over $1,300.
Like: Initially I was concerned as I booked through a third party rental company as it was much cheaper than all the others.However, I couldn't be more happy.The whole process was very easy and seamless.The car was immaculate.
Would highly recommend Easy Rent Cars and would do it again.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on APOLLO in Australia
Sabrina Salome
-
-
-
-
View more >George Anthony
-
-
-
-
View more >Ronald Paul
-
-
-
-
View more >Virgil Hal
-
-
-
-
View more >M.Singh
-
-
-
-
View more >