Rented a car in Germany; previously had an accident in France and the car was towed away. The German company actively coordinated with the authorities to help us get a new car for free and continue our trip. We rented two cars, and only one had an accident. Even though the other car also had an issue when we returned, having full insurance saved us from further trouble.
The staff at Enterprise in Germany were very friendly but not very efficient, the queue was too long. The car I rented had several damages which seemed unrecorded in their system. Fortunately, I spotted them and had the staff note them down on the documents.
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