There weren't many people at the store, so we were helped immediately. The only issue was that they gave us the keys and told us the parking spot number, so we had to find the car ourselves, which took us a while.

Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

Timely pickup, excellent service, and easy car exchange

The service was excellent. It was very easy to find the car at Frankfurt Airport. Upon return, just follow the signs to locate it. The car inspection during drop-off was very quick. They gave me a free upgrade from a BMW 3 to a Volvo XC60.

Very good! The staff were very enthusiastic and the car was great.