An excellent car rental company

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.

Excellent and very convenient

Voiture réservé: DODGE CHALLENGER, sauf que hertz n’en avait pas, après plusieurs tentatives de propositions de véhicules de rechange de la part du personnel (Ford fusion ou similaire).. hertz a accepté de me donner les clés d’une DODGE CHARGER. c’était un minimum, merci