The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?

They made a mistake with the order and still charged me, causing me to return at midnight to fix it. They didn't acknowledge their mistake.

When picking up the car around 8 PM, there weren't many staff members, so the waiting time was a bit long.

The payment from the car rental order wasn't linked to the Hertz location in Salt Lake City. It took them over an hour to sort it out, and they were very impatient. Our clients were also waiting, and we needed to get on the road. Whose time is valuable?

It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?