I paid the full rental amount in advance, but the store charged me again without any notice. They provided no receipt and didn't inform me. This is very unprofessional. They promised to refund the extra charges to my credit card within 6-7 days, but they never did. Picking up the car was also troublesome. They said the pre-booked car was unavailable, and the provided car was too small for my luggage. It took about 15 minutes of communication to resolve this. However, I was satisfied with the car I eventually received.
I cannot get a hold of anybody at the Alamo Rental Desk at Fraport!
Money was taken from my bank account for a "late return" of the rental car, even though it was returned on time, but since there was nobody there we had to drop the key in the "key drop".
I will continue trying to call cause I need that money back.
Thanks
Jannick
“Everything was verty good, but the ensurance was expensive.”
About Alamo:10.0/10
The Stuff was very helpful and kind, I was satisfied with everything.
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