Alamo, Frankfurt Airport Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Frankfurt Airport Information, Car hire Instructions & Policies

Address

FLUGHAFEN TERMINAL 1-2, MIETWAGENZENTRUM, FRANKFURT AM MAIN, HE, 60549, DE

Telephone

+496969715290

Pick-up Instructions

The Alamo - Frankfurt Airport car hire location is in terminal

You can walk to the counter of Alamo - Frankfurt Airport car hire.

Upon arrival at Terminal 1, follow signs to the Car Rental Centre. For arrivals into Terminal 2, exit arrivals and we are located directly outside arrivals on the right-hand side.

Drop-off Instructions

Please follow the Car Rental Return signs to the return parking. T1 return Google map link: https://maps.app.goo.gl/DzR479ry4PH8XAgu5 T1 return Google map link: https://maps.app.goo.gl/mmyuE2kyb8PaCtBXA

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:30 -23:00	06:30 -23:00	06:30 -23:00	06:30 -23:00	06:30 -23:00	06:30 -23:00	06:30 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 8.4 - 12.3 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

EU Driving Licence

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

Non-local licenses from countries that are part of the International Driving Permit Agreement must be accompanied by an International Driving Permit. Renters with licences from countries that are not part of the International Driving Permit Agreement sho

For local renters, you need to bring:

Full Driving License issued in Germany

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Italy Croatia Hungary The Republic of San Marino Czech Republic Slovakia Slovenia Vatican City State Poland Show More Italy Croatia Hungary The Republic of San Marino Czech Republic Slovakia Slovenia Vatican City State Poland Denmark Liechtenstein Luxembourg Austria Andorra Norway Monaco Belgium France Ireland Sweden Switzerland Gibraltar Finland United Kingdom Netherlands Portugal Spain	EUR 6.24 per day

Countries

Charges

Italy

Croatia

Hungary

The Republic of San Marino

Czech Republic

Slovakia

Slovenia

Vatican City State

Poland

EUR 6.24 per day

Vehicles of the brands Audi,BMW,Mercedes，VW, Land Rover, Jaguar luxur Elite ElectricVehicles cannot be rented for cross border travels. Airport & Rail locations 6.24EUR per day. All other locations 5.00EUR per day. Maximum charge is 10 days. Prices include taxes and fees.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 950 for Toyota Auris Hybrid,Volkswagen Taigo,No Car Model Description,Renault Megane,Suzuki Vitara,Seat Arona,Toyota Corolla,Seat Leon Sportstourer,Peugeot 2008 With Winter Tires,Mercedes A-class,Audi Q2,Toyota Yaris Aut.,Peugeot 208,Toyota Corolla,Hr Hybrid,Skoda Octavia,Mercedes Classe A Automatique,Mercedes-benz Eqa,Toyota C-hr,Mg Hs,Ford Kuga,Bmw 2 Series Gran Tourer,Renault Scenic,Renault Megane Wagon,Skoda Octavia,Toyota Aygo,Renault Kangoo Ii 3m3,Skoda Scala,Skoda Octavia,Mercedes-benz Eqb,Nissan Navaraine,Ford Kuga,Nissan Caravan,Ford Galaxy,Volkswagen Passat Variant,Vw Passat Variant,Mystery Car,

EUR 1150 for Bmw 3 Series,Bmw 3er Limousine,Bmw 5 Series,Hyundai Tucson,Volvo Xc60,Renault Espace Auto 7 Places,Volkswagen Sharan,Bmw 3 Series,Bmw 3 Series,Benz V Class,Ford Tourneo Custom,Ford Tourneo,Bmw 320i,Mercedes C-class,Mercedes Eqc,Volvo Xc60,Audi A6,Audi A6,

EUR 2500 for Audi E-tron 55 Electric,

EUR 1050 for Nissan Leaf,Toyota Auris Hybrid,Volkswagen Taigo,No Car Model Description,Renault Megane,Vauxhall Mokka,Suzuki Vitara,Seat Arona,Toyota Corolla,Seat Leon Sportstourer,Peugeot 2008 With Winter Tires,Mercedes A-class,Audi Q2,Lexus Ux 300e,Toyota Yaris Aut.,Renault Zoe,Toyota Corolla,Hr Hybrid,Skoda Octavia,Mercedes-benz Eqa,Ford Kuga,Bmw 2 Series Gran Tourer,Renault Scenic,Renault Megane Wagon,Skoda Octavia,Toyota Aygo,Renault Kangoo Ii 3m3,Volkswagen Id.7,Mercedes-benz Eqb,Mystery Car,

EUR 1250 for Bmw 3 Series,Bmw 3er Limousine,Bmw 5 Series,Mustang Mach E,Hyundai Tucson,Volvo Xc60,Renault Espace Auto 7 Places,Volkswagen Sharan,Bmw 3 Series,Bmw 3 Series,Benz V Class,Ford Tourneo Custom,Ford Tourneo,Tesla Model 3,Bmw 320i,Mercedes C-class,Mercedes Eqc,Volvo Xc60,Audi A6,Audi A6,Nissan Caravan,Ford Galaxy,Audi E-tron 55 Electric,

Theft Insurance Excess differs by car model:

EUR 2500 for Audi E-tron 55 Electric,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 km from Frankfurt Airport

93.5 km from Frankfurt Hahn Airport

Railway Stations

9.9 km from Frankfurt Central Station

Hotels

9.9 km from Le Méridien Frankfurt

10.3 km from Living Hotel Frankfurt by Derag

11.5 km from Turm Hotel

Other Landmarks

10.6 km from Commerzbank Tower

11.4 km from Eschenheim Tower

FIND ME A CHEAP RENTAL

Map view of Alamo Store Location

coordinates: 50.0477 8.562

Location Images

The Sign

The Rental Desk

Alamo-Frankfurt Airport-45606-dropoff_guide

Return Sign

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 2.2
Vehicle cleanliness: 2.1
Spaciousness: 2.0
Counter staff: 1.9
Pick-up location: 2.1
Drop-off location: 2.0
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Joe Fdz
Frankfurt
8.4 /10 Very good
Reviewed: Thursday, January 30, 2025
Like: Got a free upgrade, which is always nice. But had to wait a long time behind just 1 other customer to get service. Car was in excellent condition. Had a great trip in Germany with the car. The price was a steal, even for the basic SUV I had originally requested.
Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation. During drop off, no receipt/information about billing was given.
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R.E.
Frankfurt
7 /10 Good
Reviewed: Thursday, January 30, 2025
Not enough counter staff and had to wait too long.
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E.Eisavitazehkandi
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
Wait in counter over 30 minute car was not ready and by time I got car it wasn’t clean and fill with gas they give me not 100% clean car .
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T.Galvin
Frankfurt
9.7 /10 Excellent
Reviewed: Thursday, January 30, 2025
Yes, I really did like the car. Good gas mileage and I own the same car at home so new it well.
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R.Al-Momani
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The Stuff was very helpful and kind, I was satisfied with everything.
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Sunny
Frankfurt
9.7 /10 Excellent
Reviewed: Thursday, January 30, 2025
Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)
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JSgl
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I cannot get a hold of anybody at the Alamo Rental Desk at Fraport! Money was taken from my bank account for a "late return" of the rental car, even though it was returned on time, but since there was nobody there we had to drop the key in the "key drop". I will continue trying to call cause I need that money back. Thanks Jannick
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R.Brown
Frankfurt
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
We weren't told where to drop off the car so assumed it was where we had picked it up from. However when we got there we were told we should have seen a big sign telling us where to drop it off but we hadn't seen it. It also wasn't very clear as to what fuel the car took, there was no indication on the fuel cap and it wasn't obvious on the paperwork.
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Anonymous
Frankfurt
9.7 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great experience. Top Service, great car. Next time I) would book the same.
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m.Carti
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Good car,they gave me diesel and big car...Only car tank was not full...I told personal and he changed 3/4 on check list...When i drop off car,Mrs.Lisa was so kind,she finished all procedures fast and easy...Thanks
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Anonymous
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I was extremely satisfied with pre-booking and return dealing with Toufik El Kadaoui who was very professional and helpful answering all my questions and helping with the whole rental process (long term rental)
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M.Alasmi
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Nice staff. They offer my very good upgrade for affordable price. Car was clean and as expected Overall great customer experiance
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M.Stoehr
Frankfurt
9.3 /10 Excellent
Reviewed: Thursday, January 30, 2025
Staff were good and efficient
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P.Guymer
Frankfurt
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
It was difficult to understand what Alamo were charging me as the amounts they blocked on my credit card did not correspond to my quote from Qeeq. In the end, what they charged me was correct.
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A.Palma Palomo
Frankfurt
5.7 /10 Average
Reviewed: Thursday, January 30, 2025
After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.
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Bing Smith
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The young guy at the rental store was very enthusiastic, but even though we had already purchased full insurance, he still sold us another full insurance package. During the process of picking up the car in the garage, we felt the payment amount was incorrect and raised the issue with the staff there. After carefully reviewing our order, they immediately agreed to refund the amount when we returned the car. Shortly after returning the car to a different location, we received the refund. Fast and trustworthy correction!
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Joyce Fowler
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Service varies from person to person, but overall, each experience has been good.
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Blithe Petty
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
We arrived at the store early, so there was no queue. We processed the rental procedures directly. Although they mentioned additional insurance, when we said we didn't need it, they didn't push it on us.
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Michelle Vincent
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The staff were very friendly.
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Sidney Zimmerman
Frankfurt
4 /10 Average
Reviewed: Thursday, January 30, 2025
Alamo and Enterprise share the same location, but in Frankfurt, their office is separate from other rental companies, which took some time to find. The front desk service was good, fast, and convenient; the process was simple. However, the staff tried to sell me damage insurance for damages under 1000 euros twice, despite me telling them I had already purchased insurance through another platform. They insisted they were not aware of it and made me sign a waiver. They offered me a Kia instead of the reserved car. After multiple discussions, they said it was the only model available and since I had to drive over 200 kilometers at night to another city, I had no choice. The car was new with only about 200 kilometers on the odometer.
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Amelia Joel
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
We used the certification on QEEQ and it was accepted there, very convenient!
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Lambert Southey
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
I was upsold full insurance multiple times during pickup, even after informing them I already bought it domestically. It was irritating and I couldn't drive at ease throughout the trip.
Otherwise, everything was great, convenient, and fast. I originally booked a manual wagon and paid an extra 10 euros to upgrade to an automatic Jaguar. It was a new car, and cars abroad get updated quite quickly.
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Beck Maggie
Frankfurt
4 /10 Average
Reviewed: Thursday, January 30, 2025
When picking up the car, many things were not communicated clearly, and there were issues contacting the rental company. We picked up the car at Frankfurt Airport and were told we had to pay even though we had already paid in full in our home country. The representative said they couldn't find the payment on the system. After calling the rental company and sending some pictures, the issue was resolved. They mentioned a fee of five euros per day for additional drivers and a cross-border fee, which was acceptable. However, when returning the car, they said the payment was incomplete. Besides the additional driver and cross-border fees, there was a 21% tax, totaling 389 euros. After contacting the rental company again, we finally paid 329 euros. This process was quite unreliable, even if the rental price was relatively cheap. Can't the rental company standardize their operational procedures?
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Blake Morton
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
An excellent self-driving trip
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Evelyn Gallacher
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Since I paid in full on the QEEQ platform, both picking up and returning the car were very convenient.
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Dwight Bauer
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The staff tried very hard to sell insurance at pick-up. They were unhappy when I didn't buy it and tried to scare me about potential high costs if the car had any issues. There were very few car models available, much worse than Alamo in the US.
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Neil Margaret
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
When we picked up the car, we clearly told the staff that we had already purchased the additional full insurance and did not need to buy it again. The staff wrote the rental agreement very poorly and we couldn't make out the details. When returning the car, we were informed that we had been charged for the full insurance. They told us to call their service phone number to resolve the issue, as such matters are not handled on site. Since we were in a hurry to catch a flight, we had no choice but to accept. Very unsatisfied, will not rent from this company again. Will prefer to rent from bigger companies like Hertz, even if it costs more.
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Evelyn Gallacher
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
It's okay!
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Joanne Spencer
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
I was scammed for 6800 RMB. Terrible experience, they never responded to my complaints. Before paying they were very attentive, but once they had my credit card, I was at their mercy.
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Ken Raman
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very convenient
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Audrey Salome
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The process is quite similar to other countries.
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Arno Harriman
Frankfurt
4 /10 Average
Reviewed: Thursday, January 30, 2025
After getting off the plane, I had to wait almost an hour to complete the paperwork and get the car. I had already reserved a child seat online, but the rental company didn’t prepare it. When I went to pick up the car, I had to wait another half an hour for the seat. Finally, they gave me the seat, but they didn’t help with installation and there were no instructions provided.
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Esther Katte
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
No child seat as promised
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Jack Roy
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Consistently high cost performance
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Paula Winifred
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good
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Augus Toby
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
I paid the full rental amount in advance, but the store charged me again without any notice. They provided no receipt and didn't inform me. This is very unprofessional. They promised to refund the extra charges to my credit card within 6-7 days, but they never did. Picking up the car was also troublesome. They said the pre-booked car was unavailable, and the provided car was too small for my luggage. It took about 15 minutes of communication to resolve this. However, I was satisfied with the car I eventually received.
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Yves DeQuincey
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The car rental process was very convenient, and the staff were very friendly.
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Molly Ann
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
I have used Zuzuche several times before. They indicated that the car could be taken to the Czech Republic, but on-site they said it was not allowed. I contacted Zuzuche, asking the staff to speak with them, but the staff refused and were very impatient.
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Natalie Springhall
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Poor
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Lambert Jennings
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
Average
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Bing Dorothea
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Well, the overall experience was excellent. When I picked up the car, it was a new vehicle.
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Elma Ferdinand
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The attitude was very poor. They did not have the automatic car we reserved, only a manual one. I booked the car six months in advance. They were unapologetic about the lack of cars. We waited for three hours, and they still couldn't confirm if a car was available. Very disappointing.
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Sidney Zimmerman
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.
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Harley Marcellus
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Waited for over 2 hours to get the car I booked. They kept me waiting and tried to offer a lower category car.
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Godfery Wheatley
Frankfurt
4 /10 Average
Reviewed: Thursday, January 30, 2025
The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.
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Kennedy Samson
Frankfurt
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The transaction was handled at another company's counter, and the explanation was unclear. The additional driver fee quoted was very different from the final charge. They originally said it was 5 euros per day, capped at 50 euros, and including tax it should have been around 60 euros. However, after agreeing, they charged my card 130 euros! Including the remaining balance for the car rental, it totaled over 160 euros! This is a typical case of fraudulent charges.
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Colin Shelley
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Extremely satisfied.
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Augustine Windsor
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
It's okay.
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Gwendolyn Elinor
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Yale Valentine
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
Cons: Rented a BMW 1 Series but was given a Golf. The full insurance was bought from a domestic insurance company, and the rental company couldn't see it, so they kept reminding me that I hadn't bought insurance. Pros: Picking up and returning the car was very convenient.
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Rudolf Sophia
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Excellent service, both picking up and returning the car were very convenient.
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Isidore Augustine
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The service is acceptable.
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Mabel Fielding
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
10 points
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Abner Thodore
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
I booked an Audi A6, but when I went to pick it up, I was only offered a Touareg or a BMW 5-Series for an additional cost. There was also a random premium location fee.
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Ogden Gard(i)ner
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
Some staff lack a strong sense of service and do not consider the customer's feelings. The reserved car model was unavailable at pickup, and the staff seemed indifferent, which was frustrating. However, the service was much better when returning the car after 4 days. It seems there's quite a difference between individuals.
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Joy Julian
Frankfurt
6 /10 Average
Reviewed: Thursday, January 30, 2025
Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.
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George Anthony
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Charles Philemon
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Victoria Hoyle
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Alamo is an international company with good overall service quality.
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Cora Caroline
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Satisfied
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Diana Coverdale
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
They provided a large SUV, diesel, very fuel-efficient. The car was brand new, quite satisfied.
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Hayden Johnson
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Very satisfied
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Jocelyn Wild
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied and exceeded expectations.
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Roberta Walton
Frankfurt
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Satisfied
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A.Worthington
Frankfurt
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Booked a large SUV and got a Skoda Kodiac. With 4 big bags one had to go in the center of the rear seat.
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