We lined up for about fifteen minutes, and the processing took less than ten minutes. Picking up the car was very convenient since the parking lot is just a three-minute walk from the store. The staff in the parking lot explained everything patiently. However, the parking lot near TGV was a bit tricky to navigate as the roads were narrow, so new drivers should be extra cautious.
The Hertz service in Avignon was extremely poor. A middle-aged Caucasian woman was very discriminatory towards Chinese customers, spoke in a very impatient and rude manner. Since we purchased full insurance, they gave us a car with scratched paint and refused to replace it when we asked. They kept pushing us to upgrade by paying extra, and the car provided was much smaller than the Renault model we originally booked. Overall, highly not recommended.
Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.
The staff will recommend insurance, but they are still very courteous even if you decline. The rental place is a bit far from downtown Avignon, and the return signs at Nice Airport are not clear, so you might need to call for directions.
About QEEQ:8.0/10
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