The Hertz service in Avignon was extremely poor. A middle-aged Caucasian woman was very discriminatory towards Chinese customers, spoke in a very impatient and rude manner. Since we purchased full insurance, they gave us a car with scratched paint and refused to replace it when we asked. They kept pushing us to upgrade by paying extra, and the car provided was much smaller than the Renault model we originally booked. Overall, highly not recommended.
First time renting a car, the staff at the counter were very patient in explaining the details. The car was in excellent condition, very clean both inside and outside. The engine runs smoothly.
The car rental company and parking lot are right across from the station, very easy to find. The staff kept pushing for additional insurance... because the order used third-party insurance, which had nothing to do with them.
The car was relatively new and had an automatic stop-start feature, which I didn't notice at first, causing some inconvenience.
Overall good, but the paperwork fee for handling scratches is hard to understand, especially since I purchased full insurance.
About QEEQ:10.0/10
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