There is a service point right at the airport, the procedure is simple and fast. Although the vehicle was upgraded, there was no choice available, you have to accept whatever car they give you.
1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early?
2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.
Satisfied with the car pickup at Frankfurt Airport. Not satisfied with the car drop-off at Munich train station! The address of the drop-off location did not match with the actual drop-off point!
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