Overall satisfied, but the car pickup process was a bit vague—the staff just marked an area on the paper and wasn't very clear. Later, I figured out that I could pick any car from that area. Additionally, leaving the garage at night was particularly slow.

Both picking up and dropping off the car were very convenient.

I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.

There was a queue at the pickup and I wanted to book a Chevrolet Suburban, but I was told I would have to wait 3-4 hours with no guarantee. Eventually, I had to take a Ford SUV of similar size. On the way, there was an accident and the tire got a nail. The rescue hotline was unreachable, so I had to change the spare tire myself.

Average experience, frequent upselling. A lot of people renting cars, but not enough shuttle buses.