They immediately tried to upsell me to a 7-seater Pathfinder. Initially, I thought it was a free upgrade because the rental car website mentioned this model as part of the same group. Later, they persistently pushed for trailer insurance. Due to language barriers, I ended up paying a $500 upgrade fee. I realized the mistake when I got to the parking lot and went back to resolve it. After complaining to the car rental customer service, they reluctantly canceled the upgrade charges.

This time I encountered a peculiar female staff member who forcefully sold additional insurance without asking and charged my card right away. When I checked the car rental agreement, I said I didn't need extra insurance and called the rental service's customer support to intervene. The representative asked the staff member to take the call, but she refused and withheld the rental agreement from me. After a long standoff, a manager-like Black gentleman took the call and handled the situation. Fortunately, I have had multiple rental experiences, but if it were a first-time renter, that female staff member might have succeeded. This issue is not specific to DOLLAR; it could happen with any company. Everyone should be cautious and promptly involve customer support to avoid lots of trouble.

The staff added insurance without asking, even though I had already purchased it.

Overcharging

Like: The help was great
Dislike: The first car I was offered wasin such bad maintenance status that I was turned around at the gate. The next vehicle was great but I skulls have been able to choose it initially. The first vehicle, which was terrible, was the only vehicle available and there was no offered upgrade or anything until it failed the maintenance cycle which costs me more time that I didn't have.