Classic route from Zurich to Geneva. Driving was very comfortable, allowing close-up views of Switze

Very satisfied

The car was not what I booked. I reserved a Passat wagon, but they gave me a Touran instead and insisted it was the same class. I was in a hurry and didn't argue further.

We arrived at noon and went directly to the store to handle the process. There were not many people, but they didn't have the car model we reserved. They gave us big cars instead. Considering our situation, after some communication, we chose a relatively smaller Opel station wagon in the parking lot. It felt like there weren't many options, and most were quite large.

They pushed additional sales, the staff's English was not good and they were discriminatory towards customers. They couldn't accept UnionPay cards, downgraded my vehicle, and maliciously charged me without any explanation even 20 days later. AVIS in Switzerland is extremely bad. Do not choose this company. This is the worst car rental experience I have had in years of renting cars abroad.

The store is good, but the only thing that worries me is that the Montreux store uses the Royal Plaza Hotel for car returns, and they didn't give me a receipt.