They offered a selection of models instead of just assigning one. Great!

The process of picking up and returning the car was smooth.

The staff at the counter was a middle-aged woman who spoke softly, which made it hard to hear her. Additionally, she was pushing the insurance sales.

About picking up the car. I rented from Dollar. The car was in good condition, but they secretly changed my Jeep Compass to a Nissan Rogue. After I complained, they switched it back. There was also an issue with hidden fees. They tried to make me buy liability insurance, claiming it was mandatory and illegal not to have it. This was totally false. Before going to California, I called my insurance company to check if my U.S. car insurance would cover the rental, and they confirmed it would. Dollar insisted I buy their insurance. I told them I had coverage and asked for it to be transferred, but they said it wasn't possible. The great thing about this rental service is that their SMS service told me that any mandatory charges had to be in writing. So, I asked the employee to write down and sign what insurance I needed to buy, and he backed off, saying it was optional. This guy was Indian, and his tactics had been reported by other customers. When dealing with him, stand firm and demand everything in writing with his signature; he'll give up on trying to overcharge you.

Waited 2 hours to pick up the car. The paid Chinese pickup guide wasn't there, and the car model was incorrect. What else can I say?