Satisfied

I booked a Mercedes A-Class, and after checking the website, I found that equivalent cars were Audi A3 or Infiniti Q30. But when I arrived at the store, I was given a Volkswagen Golf (which is much cheaper according to the website, and I would have chosen that to save money). The store said it was because this Golf had higher specifications. Very frustrating, but since there was no other option and I had already paid, I had to accept it. Due to changes in the pandemic situation, I was worried about travel restrictions when returning to Germany, so I wanted to contact the rental company for a different drop-off location. Although it was expensive (400 euros), the main issue was the customer service attitude. They were not accommodating at all; it felt like I owed them money and they were chasing me to return it to the agreed location. Customer needs changed due to the pandemic, and it's not like I wasn't paying the fee. They didn't need to make it so difficult for the customer.

Renting a car was very convenient, the process was simple, and returning the car was also relatively fast.

Clearly specified on the rental car website that we needed a child seat when renting, but upon arrival, Europecar claimed they had no idea. The rental platform provided no after-sales follow-up. Poor service, not recommended. It's unreliable and a waste of time.

Excellent service