The car was a Chevrolet pickup (not in the options), less premium, with low-grade interior and features. Waiting in line for 3 hours to pick up the car was frustrating. For extending the rental, it requires a personal call for confirmation as the automated voice system is incomprehensible.

The waiting time was too long, more than 2 hours.

The airport shuttle goes directly to Dollar Rent a Car, and the staff are friendly, making picking up and returning the car convenient.

Their attitude towards non-English speakers is very poor! When I asked for a Chinese-speaking agent, they didn't even answer the phone. The customer service at ZUZUCHE is great—very patient and responsible. They misled me into buying $280 insurance and had no Chinese service. I heard someone ask a colleague if they spoke Chinese, and they said yes, but they ignored me! They look down on Chinese people! Returning the car was very convenient.

Dollar counter staff bumped my booking up by €300 when you have been travelling arrive late at night you really do not want to haggle on a price you think you have booked. Counter staff asked me to explain the vehicle protection insurance as I hadn’t booked directly with them? He also added on baggage insurance , medical insurance and daily toll road charges !! Not impressed with that

Booking was easy be careful of add ons at car pick up