They tried to upsell many items and automatically added full insurance, which took a lot of effort to remove. Later, without much explanation, they told us that the car rental did not include fuel costs and charged us for an extra tank of fuel, which we didn’t need.
I have rented from Thrifty several times at this location, but this was the most disappointing experience. After a late-night flight, the queue was long, and the Indian staff member aggressively upsold extras and insisted we pay for an upgrade. In the end, the car we received had a broken air conditioner.
They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.
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