The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

A small pebble caused a tiny dent the size of a fingernail, and they charged 464 euros for the repair! They also claimed it was the lowest possible fee! They initially agreed to a 10 euro daily upgrade fee, but upon return, they insisted on 20 euros per day!

1. The breakdown and origins of each fee were unclear. I never received the contract after picking up the car. They said they'd email it in 3-4 hours, but I never got it. The detailed invoice was only provided when returning the car, and it wasn't clear enough; 2. We booked a Volkswagen, but they gave us a CUPRA at the same price, despite having reserved the Volkswagen well in advance and arriving on time. The car rental company switched our car under various pretexts, which was unreasonable and resulted in extra costs; 4. On the return day, the car was fully refueled and had no issues, yet the invoice included a full tank refueling charge... 5. We only agreed to the full insurance, an additional driver fee, and the cross-border fee for driving out of Germany. No other charges should have been applied. Besides the 5200 RMB for the rental, my credit card was overcharged by an additional 8000 RMB, with excessive extra fees.

It was okay, but I had to buy additional insurance on arrival.

The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.