Very good overall

As it was my first time renting a car in the US, the Dollar rental staff's unclear language caused me to end up with two extra insurances, a full tank of gas, and a daily fixed toll fee.

Terrible service. Even after making it clear that I did not want any extras, they added roadside assistance without informing me. There were no fee notifications on the signature pad, which is very deceptive.

It's been a long time, and I can still give a good review, so let's briefly say this: the rental company enforced an upgrade on the car model. The car we originally wanted was available, but they said it wasn't. We don't know why. They pushed various insurances on us. We were tired and had no choice but to accept the upgraded model.

The service was very good. Staff are frinedly and helpful. Price is reasonable. Unfortunately, I picked up a car that might need attention on its underchasis. There's noise that you can hear. Perhaps the ball joints? Aside for that, everytjing is great.

I love the app and the service. So easy to use and it kept its promise!