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From other countries or regions
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Live chat Email us Service Code: 5305439330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5305439330
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Reviewed: Wed, Apr 8, 2015
About Hertz: 4.0 /10
It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?

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Laura Joule

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Reviewed: Sun, Sep 9, 2018
About Hertz: 4.0 /10
I arrived over an hour early to pick up the car, and they changed the pickup time to 12:45 and the return time to 12:00, which didn't give me the full 24 hours.

Ian Zacharias

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Reviewed: Tue, Feb 26, 2019
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About Hertz: 10.0 /10
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Vito Clare

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Reviewed: Mon, Mar 26, 2018
About Hertz: 4.0 /10
Long wait time, customer service kept pushing insurance and car upgrades. The first quote was nearly $300, which I refused. Then they said there was a discount for China Eastern or Air China members, obviously trying to rip me off. When I still refused, they said they didn't have the model I wanted and gave me a car parked in a corner. After dragging our luggage around to find the car, the tank was empty. I went back to the service desk, and they gave me another car at the opposite end of the lot. It took an hour and a half in total! They claim to be the biggest company.

Scott Tate

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Reviewed: Wed, Jan 11, 2017
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About Hertz: 4.0 /10
I don't know why it shows my order as a mini MOV or similar here. I booked a mid-size MPV, 7 seats, and it also shows in the order as a mid-size MPV | Nissan Quest or similar, automatic/4 doors/7 seats?! They charged me an upgrade fee of $797 at the store! The vehicle had issues, but the customer service staff were quite enthusiastic!

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