The vehicle is relatively new, but the roads in New Zealand are narrower than those at home. Driving a large SUV feels a bit stressful, constantly watching both lane lines.

Overall, I was quite satisfied with the service. Although the car provided was not the one I had reserved, it suited our travel needs perfectly. The interior space was quite large, comfortably accommodating four people, and we had a lot of luggage. The third row seats were ideal for small bags and backpacks. The staff were very warm during the pickup process and did not try to upsell any additional products.

Quite good

(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.

Very satisfied, very efficient