9 /10 Excellent
Reviewed: Tuesday, February 18, 2025
We got a KIA Carnival. But the space rear seat is to small.
Read More >9 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Staff at the counter on pick up and return were very helpful. Car was in great condition and the baby seat was installed correctly, although it was smaller than we hoped.
Read More >9.3 /10 Excellent
Reviewed: Tuesday, February 18, 2025
車の受け取りは迅速に済んだ。
Read More >7 /10 Good
Reviewed: Tuesday, February 18, 2025
The vehicle looked great in the photos shown, however on closer inspection it had small scratches and dents.
The staff member was ( prompt) showing me a handful of wide angle pictures but no close ups revealing damage.
Most of the transfers I have done have a system where you get a drawing of the vehicle and ALL damage is marked on inspection.
This let's the driver point out any unforseen blemishes etc.
To be honest there was nothing noted
and that left me feeling vulnerable.
I made sure I filmed the vehicle and pointed out all the marks, dents, blemishes.
At the return desk in Greymouth the counter lady was nice and polite, but qestions were raised about one one small dent by the fuel flap.
I showed my video footage at Christchurch Airport and any pictures that detailed the small ding.
In my opinion there was lack of communication. All the damage should be photographed and logged in the system so staff can identify past damage.
The reason I am pointing this out is because I've done more then 40 transfers for transfer car and not experienced this before.
Apart from that, happy with the overall experience.
Thanks kindly
Read More >Nancy Leonard
Christchurch
8 /10 Very good
Reviewed: Tuesday, February 18, 2025
Rental and return were very convenient, there was no hard sell for insurance, and the car was in good condition.
Read More >Marico Sheridan
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very friendly and enthusiastic, the car was very new.
Read More >4 /10 Average
Reviewed: Tuesday, February 18, 2025
The insurance is too expensive, 649 NZD for 8 days. The insurance cost is higher than the rental fee. My companions complained about it. Won't rent again next time.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The service was excellent. With the order, the procedures were completed within about 10 minutes; the vehicle was very new with just over 18,000 kilometers; returning the car was also very convenient. As soon as I parked and unloaded my luggage, an employee came to inspect the vehicle and printed the receipt on the spot. Had I known returning the car was this easy, I wouldn't have arrived at the airport so early.
Read More >2 /10 Poor
Reviewed: Tuesday, February 18, 2025
I booked a Toyota RAV4 with basic insurance for 15 days through Zuzuche at the total price of 1355.85 NZD. When I went to pick up the car in Christchurch, I showed the Zuzuche order. The Budget representative glanced at it briefly, then added full insurance on their own initiative and billed me in USD. The final price was 1504.25 USD. You can calculate the difference. Why didn't they follow the order and use local currency for billing? Everyone can understand the reason. After I questioned them, they responded rudely, saying either rent with these terms or go somewhere else. There were other details, but to keep it short, stand up for your rights in such situations. In the end, they had to follow my original order, note the final price in NZD, and we settled in cash to avoid the 2% credit card fee. This experience is for my fellow Chinese to avoid being overcharged by these foreign companies. It's better to deal directly with local companies in New Zealand. Don't trust big names like Avis, Hertz, or Budget, as many Chinese have been overcharged this way. Also, avoid intermediary platforms; book directly on the rental company's website.
Read More >Wallis O'Casey
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Pretty good
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Picking up and dropping off the car right at the airport is very convenient. The Hyundai IMAX 8-seater we rented was very spacious and new, comfortably seating six adults, though it lacked power going uphill, which we had anticipated. The staff at Budget were friendly and the pickup process was quick. Highly recommended!
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Good service attitude.
Read More >Merlin Pearson
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The service attitude was excellent. The staff gave a detailed introduction to traffic rules and local maps when I picked up the car. They also provided three car choices, and I was lucky to select a new 2015 model with only 5700 kilometers driven. Dropping off the car at a different location was also very quick and convenient.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
I've always used this company. The cars are in good condition and the service is attentive.
Read More >Dempsey Aled(k)
Christchurch
8 /10 Very good
Reviewed: Tuesday, February 18, 2025
I rented a RAV4 from Budget, and the car was about 80% new and in very good condition. Both the interior and exterior were well-maintained, and the vehicle's performance was great. However, the additional insurance fee was too high. We added comprehensive insurance, which cost more than half the rental fee. If the insurance costs were lower, I'd definitely recommend it more strongly.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Simple and quick
Read More >Enoch Doherty
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Friendly and convenient.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Not bad
Read More >Joshua George
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very efficient service, both picking up and returning the car were quick. Surprisingly, no deposit was required.
Read More >Curitis Steele
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Great service
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Everything is fine.
Read More >8 /10 Very good
Reviewed: Tuesday, February 18, 2025
The service was quite attentive and they explained everything patiently. However, the staff member who attended to us wasn't very experienced. They processed the transaction three times, and I had to authorize payment three times. The billing is still incomplete, and I need a follow-up from after-sales service.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very easy to locate
Read More >Gladys Sainsbury
Christchurch
6 /10 Average
Reviewed: Tuesday, February 18, 2025
Check-in was a bit slow, but it's good that we could get the car earlier.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Good
Read More >2 /10 Poor
Reviewed: Tuesday, February 18, 2025
Would not use again. Booked a Prado but got a RAV4? Terrible company
Read More >Griselda Nathaniei
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
No queues, very quick. The vehicle was in excellent condition. The Corolla was easy to drive and fuel-efficient. Picking up and returning the car was very convenient and quick. During pickup, the staff member James was very patient in explaining New Zealand's traffic rules. This self-drive trip was perfect!
Read More >Colin Shelley
Christchurch
8 /10 Very good
Reviewed: Tuesday, February 18, 2025
Staff were very helpful
Read More >Augustine Windsor
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied
Read More >2 /10 Poor
Reviewed: Tuesday, February 18, 2025
No refund for downgraded vehicle
Read More >Crystal Constance
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Pretty good
Read More >6 /10 Average
Reviewed: Tuesday, February 18, 2025
I rented a car for 12 days. On the 14th day, I found a thumb-sized bubble on the tire and wanted to know how to properly resolve it. The car rental store did not answer the phone, and the company’s customer service was unresponsive after several attempts. I had no choice but to drive to the Queenstown airport store for a solution. The service staff quickly handled the car exchange without mentioning any cost. However, when I returned the car at Christchurch Airport on April 29, the company charged my credit card without explanation. When I asked the store for an explanation, they said it was for the tire replacement fee and gave me a phone number and email to contact the company. This way of handling the situation is unacceptable. Issues: 1. The cost was not mentioned when exchanging the car. 2. The responsibility and cost for the tire issue were not explained but directly charged without prior notice. Better service is needed, especially in providing Chinese language support to avoid communication barriers.
Read More >Gladys Sainsbury
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The service was quite good and the return process was extremely easy without any inspections.
Read More >Beverly Locke
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
I've always used QEEQ when traveling abroad. Their service is excellent and the car pickup is always smooth.
Read More >Blair Ramsden
Christchurch
6 /10 Average
Reviewed: Tuesday, February 18, 2025
When picking up the car, I was forced to add an extra insurance, which increased the daily rental cost by about 100 yuan.
Read More >Jessie Galbraith
Christchurch
2 /10 Poor
Reviewed: Tuesday, February 18, 2025
We booked a Prado model on the website, but the rental company couldn't provide it at the store and couldn't offer a car of the same class. We had to settle for a Chevrolet or a five-seater Toyota RAV4. Although they offered compensation by allowing us to return the car without a full tank of gas, we didn't think this was an equivalent compensation for the following reasons: On the day we arrived, three groups of Chinese customers had also booked the Prado model, but none of them got the car. We suspect the company lowers the price of the Prado to attract bookings but then claims it's unavailable upon arrival, offering lower-class cars instead without equivalent compensation. If we had booked the RAV4 earlier, we wouldn't have chosen this rental company because other companies are obviously cheaper. The rental platform said the company quotes the same price for these two models, but anyone who understands can see that these two cars can't be priced the same.
Read More >Maggie Barnard
Christchurch
6 /10 Average
Reviewed: Tuesday, February 18, 2025
The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very quick
Read More >Prudence Kennan
Christchurch
2 /10 Poor
Reviewed: Tuesday, February 18, 2025
Very dissatisfied, the overseas office engages in upselling, unclear invoices, and unreasonable charges.
Read More >Kennedy Samson
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied, very efficient
Read More >Tabitha Webster
Christchurch
2 /10 Poor
Reviewed: Tuesday, February 18, 2025
(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.
Read More >2 /10 Poor
Reviewed: Tuesday, February 18, 2025
The service was very slow, and the vehicle provided did not match the reservation and was of a lower class. The staff even said, 'Unlike those small companies, we don't cancel your car if the reserved model isn't available; we still provide a car.'
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Excellent
Read More >2 /10 Poor
Reviewed: Tuesday, February 18, 2025
We wouldn't have been charged extra if we returned the car before 1 PM, and we actually returned it at 12:30 PM. However, the Budget staff processed it at 3 PM and charged us for 2 extra hours. Very disappointing.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The process was very smooth, both pick-up and drop-off were quick, and the staff upgraded our car for free. We had a great time throughout the trip.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied.
Read More >Sheila Warren
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Got a RAV4 with only 4993 kilometers on it, practically a new car.
Read More >Madeline Surrey
Christchurch
8 /10 Very good
Reviewed: Tuesday, February 18, 2025
Satisfied
Read More >Archibald Samuel
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The guy handling the car rental was very enthusiastic and professional.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The gentleman who handled our registration was very nice and enthusiastic. He clearly explained New Zealand's traffic regulations.
Read More >Gregary Mansfield
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Great service. We spent an extra 90 NZD to rent snow chains just in case it snowed at Crown Mountain. We didn't use them, but the service was excellent.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
They provided me with a Hyundai Tucson with 32,666 km on it. Surprisingly, it was fully equipped with keyless entry and start, heated seats, tri-zone automatic climate control, lane keeping assist, adaptive cruise control (these two features are really helpful for first-time right-hand drivers, as the car tended to veer left initially), pre-collision warning, steering assist, and rear cross-traffic alert. Apart from the lack of a 360-degree camera, it had everything.
There are many winding roads in the South Island, and local drivers take corners very quickly.
Read More >Adelaide Rayleign
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Good
Read More >Evelyn Gallacher
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied, no hidden charges, and adding an additional driver was free of charge!
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Satisfactory
Read More >Lillian Scripps
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The car was relatively new with only 37,000 kilometers on it, a two-door Corolla. It was easy to drive the whole way, and the lane assist and backup camera were great.
Read More >Meredith Flynn
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The service was pretty good. I originally booked a Prado and was looking forward to it, but when I got there, they said it wasn't available and gave me an Isuzu instead. I was a bit disappointed at first, but the car looked pretty cool, it was clean and tidy, and had driving assistance. It was easy to drive and accompanied me for 12 days. Thumbs up.
Read More >Baron Gresham
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The store is very easy to find. It seems to be affiliated with Avis. The car was very new and easy to drive.
Read More >Colbert Peacock
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very good.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very good!
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Pretty good
Read More >8 /10 Very good
Reviewed: Tuesday, February 18, 2025
Quite good
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Budget and Avis are the same company. Overall, the process of picking up and dropping off the car was pretty convenient. Since there were no special circumstances in between, we only interacted with the rental company during pick-up and drop-off. Booked a Kona, but got an 80,000 km Mitsubishi ASX instead.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Not too fussy
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Overall, I was quite satisfied with the service. Although the car provided was not the one I had reserved, it suited our travel needs perfectly. The interior space was quite large, comfortably accommodating four people, and we had a lot of luggage. The third row seats were ideal for small bags and backpacks. The staff were very warm during the pickup process and did not try to upsell any additional products.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Satisfied!
Read More >Bonnie Albert
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The vehicle is relatively new, but the roads in New Zealand are narrower than those at home. Driving a large SUV feels a bit stressful, constantly watching both lane lines.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Highly satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The service is excellent.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The service at the Christchurch Airport car rental store was very smooth. Communication using simple language and mobile translation was effortless. After reviewing the rental order, the customer service representative patiently explained the pickup route and provided a booklet on New Zealand traffic regulations.
Read More >Payne Camilla
Christchurch
2 /10 Poor
Reviewed: Tuesday, February 18, 2025
The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.
Read More >Dora Edgeworth
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Excellent service, have rented cars through QEEQ multiple times for international trips.
Read More >Patricia Whitehead
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Excellent service, the whole process of picking up and returning the car was convenient and efficient.
Read More >Sheila Warren
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Satisfactory
Read More >Penelope Charley
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Avis and Budget are part of the same group, so we were assisted by an Avis representative. He was very polite, and the paperwork was processed quickly. Self-pickup of the car was very convenient.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Excellent
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
A very efficient car rental company.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Very satisfied, the car was in great condition.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
The staff were patient. I added roadside assistance plus, but the deposit was still $200. The insurance for this model is excellent; the basic coverage has zero deductible and is handled by the rental company. Additional coverage can be added as needed.
Read More >Jodie Vaughan
Christchurch
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.
Read More >10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
Overall very convenient
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