The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

The gentleman who handled our registration was very nice and enthusiastic. He clearly explained New Zealand's traffic regulations.

I've always used QEEQ when traveling abroad. Their service is excellent and the car pickup is always smooth.

I rented a RAV4 from Budget, and the car was about 80% new and in very good condition. Both the interior and exterior were well-maintained, and the vehicle's performance was great. However, the additional insurance fee was too high. We added comprehensive insurance, which cost more than half the rental fee. If the insurance costs were lower, I'd definitely recommend it more strongly.

The insurance is too expensive, 649 NZD for 8 days. The insurance cost is higher than the rental fee. My companions complained about it. Won't rent again next time.