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From other countries or regions
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Live chat Email us Service Code: 7963696327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7963696327
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Reviewed: Mon, Mar 30, 2015
About Budget: 2.0 /10
I booked a Toyota RAV4 with basic insurance for 15 days through Zuzuche at the total price of 1355.85 NZD. When I went to pick up the car in Christchurch, I showed the Zuzuche order. The Budget representative glanced at it briefly, then added full insurance on their own initiative and billed me in USD. The final price was 1504.25 USD. You can calculate the difference. Why didn't they follow the order and use local currency for billing? Everyone can understand the reason. After I questioned them, they responded rudely, saying either rent with these terms or go somewhere else. There were other details, but to keep it short, stand up for your rights in such situations. In the end, they had to follow my original order, note the final price in NZD, and we settled in cash to avoid the 2% credit card fee. This experience is for my fellow Chinese to avoid being overcharged by these foreign companies. It's better to deal directly with local companies in New Zealand. Don't trust big names like Avis, Hertz, or Budget, as many Chinese have been overcharged this way. Also, avoid intermediary platforms; book directly on the rental company's website.

Relevant Reviews on Budget Christchurch Airport

Tabitha Webster

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Reviewed: Mon, Dec 3, 2018
“South Island, New Zealand”
About Budget: 2.0 /10
(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.

Maggie Barnard

View more >
Reviewed: Wed, May 8, 2019
“Christchurch to Queenstown”
About Budget: 6.0 /10
The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.
About QEEQ: 10.0 /10

Crystal Constance

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Reviewed: Thu, Dec 14, 2023
About Budget: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

Rachel Lucia

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Reviewed: Tue, Mar 10, 2015
About Budget: 10.0 /10
Good service attitude.
About QEEQ: 10.0 /10

Marico Sheridan

View more >
Reviewed: Tue, May 19, 2015
About Budget: 10.0 /10
Very friendly and enthusiastic, the car was very new.
About QEEQ: 10.0 /10

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