City center location, many staff members.

It was okay. We met a Chinese-speaking staff member when picking up the car, which was helpful. However, they downgraded the car model without giving us a discount. The car was too old and in poor condition. Other than that, it was fine.

The staff at the Melbourne Airport branch are quite friendly, and they offer services in Chinese. However, the Chinese service often comes with upselling, trying to scare you into buying full insurance, which doesn't feel good. The thing I'm most dissatisfied with is the car condition. Being the cheapest rental company, the cars are usually older models. A 2013 model is still acceptable, but I was given a 2010 Corolla, a 6-year-old car with over 90,000 kilometers and various scratches. I might as well buy a lottery ticket. The old engine combined with an outdated 4-speed automatic transmission results in high fuel consumption.

Good

Good service at the counter but car is old