Overall service was good, and the staff were very friendly. I originally chose an X-Trail but got a Ford KUGA instead (same price). The car was very new, with less than 7000 km.
The return process was quick. After parking the car in the rental company's lot, the staff checked if the fuel tank was full and briefly inspected the car's exterior.
Everything was fine
But a few days later, I noticed a charge of AUD 31.75 for fuel on my credit card. I had refueled the car at the BP station next to the airport right before returning it, within an hour. Not sure what the reason was, but I don't want to pursue it further.
I specifically chose a rental company with Chinese language support because, although I can handle basic English communications like ordering food or booking hotels, renting a car involves signing a full English contract with lots of details and technical terms I may not understand. A fully Chinese service process is crucial for avoiding misunderstandings. However, both pickup and dropoff services were in English. I even asked if they had staff who could provide service in Chinese, but the answer was no. While the rental process was smooth, the lack of Chinese service was still concerning.
Everything else was great. The staff at the rental counter were very helpful and patient. However, the male employee inspecting the car upon return had a poor attitude.
Rented from Melbourne and returned in Hobart. At that time, Budget was the only company that could meet this requirement. Both the rental and return processes were smooth. Later, I received a charge of 16.84 AUD, probably due to a traffic violation.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Budget Melbourne Au Apt
Diana Coverdale
-
-
-
-
View more >Emma Craigie
-
-
-
-
View more >Oswald Norris
-
-
-
-
View more >Florence Tennyson
-
-
-
-
View more >Geoffrey Fanny
-
-
-
-
View more >