It was not the car model I booked, and no appropriate refund was given.

The lady at the rental counter said they only had Pajero and not Prado, and she tried to upsell me full insurance. When I refused, she insisted they only had Pajero. After I agreed, she suddenly mentioned they also had Prado. The service was quite lacking.

Service attitude was acceptable, but the cost was nearly double the booking price, which I don't understand. Additionally, the Air China website claims you can accumulate miles with HERTZ car rentals, but HERTZ denied this. I also don't understand why.

Aside from the slow processing of subsequent compensation, everything else was good.

The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.