They did everything possible to give me a small car and incurred a lot of unexplained charges.

1. The car was replaced with a Ford SUV 2. Purchased additional insurance at the counter for €220 3. The car return process was very smooth

Asked an Italian friend to help with the process, they explained a lot, it was pretty good.

1. The process took a long time, and the queue was very long. I encountered a thief while waiting in line inside the store, and my backpack was stolen. 2. I returned the car at a different airport location around 9 PM (the scheduled time). Since I couldn't find a gas station, I went to the store first to ask for directions and specifically asked the staff if it would be counted as a return within the same day if I took some time to refuel. After the staff confirmed it wouldn't be considered late, I went to refuel. However, upon returning the car, a different person took the keys, and the system recorded the return time as 6 AM the next day, charging me an extra day's fee!

Happy overall.... would use again and would recommend to others.