Very professional company. They have dedicated staff to guide you through the machine registration process for renting a car. The condition of the car was good, and the procedure was quick.
1. I had reviewed the car pick-up points earlier, and if you opt for full prepayment and super insurance, the car rental company generally won't push you to buy additional insurance. Their service attitude was good; they only asked if I wanted to upgrade the car group, and the process was quick.
2. Compared to other car rental companies, Alamo offers better value. I rented an SUV, and it seemed to be the cheapest after comparison.
3. The instructions after the paperwork were very clear, just follow the directions. At the designated area, you can choose any car within the group, but the fuel type wasn't indicated on some cars, so I had to rely on the manual.
4. One downside was that although they say it's a full tank, it wasn't fully filled, and after a short drive, one bar was gone. I felt a bit shortchanged.
5. When picking up the car, the staff only mentioned that you can choose any car in the group, but didn't say much else. Make sure to check the vehicle's instruments, and if there's any problem, change cars immediately. Take photos of any scratches and inform the staff if possible; I couldn't find anyone, so I just took photos.
The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.
This seems to be the most popular car rental company since its line had the most people. However, they are very efficient, and it didn't take long to get served.
About QEEQ:10.0/10
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