Las Vegas, Grand Canyon, Los Angeles

The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.

A wide range of models! Convenient service.

Good experience, no upselling. Unlike Budget, they didn't mess up the order intentionally.

Pick-up and return were very convenient, and the staff were very friendly.

I took the wrong road and ended up with all four tires punctured. Thankfully, I had comprehensive insurance and called for roadside assistance. However, the tow truck service was really slow; I waited for two hours without any phone communication. I called ALAMO's customer service three times—they were very polite and had a Chinese translator. Although I mostly understood, having a translator made communication easier. I'm very satisfied with ALAMO, but extremely dissatisfied with the towing company!