Even though the rental company isn't large, the prices are reasonable and the service is excellent. I successfully picked up the car; the office is upstairs, and the car is parked in the underground garage. After completing the paperwork, you pick up the car yourself and drive away. Returning the car was also trouble-free. I'm very satisfied with this car rental trip.
When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.
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