The process of renting and returning the car is very convenient.

We chose East Coast Rentals due to the attractive price; a 4-day rental for a 12-seater was 1000 yuan cheaper than booking the same model with Europcar on other sites. In fact, except for having to call the company to send a shuttle to pick us up from Melbourne Airport, everything else was fine. The service was good. We were especially lucky to meet a staff member of Chinese descent, who not only lent us a GPS for free but also helped us set up a route to avoid toll roads and kindly selected a cheap child seat for us, saving us the daily rental fee. Very touching!

They don't have a counter at the airport; you need to call them and they will arrange a car to pick you up at a designated spot. The process was quick when we got there, with a fleet of white cars in good condition. The only thing to worry about is refueling.

The car pickup was quick. On the first day, I found that the windshield wipers didn't work properly, but they replaced the car with a slightly bigger one the next day as compensation. The new car was in good condition.

The company’s staff are very warm and patient. They provided shuttle service to and from the airport, gave us maps and some sightseeing suggestions. The vehicle was very spacious, an 8-seater. We had 6 adults and one baby, with a baby seat in the middle and two adults sitting on either side, it wasn’t crowded at all. The trunk was huge, fitting 3 large suitcases and 2 small ones. The car was in great condition, with only about 70,000 kilometers on it, practically new. Everyone in the family was very satisfied.