Quite good

Got upgraded to a Range Rover Sport, felt like a great deal

The vehicle is great, a new model with a diesel engine, much better deal than the Touran I rented through Avis in 2011, with mileage around 10,000 km.

The store is quite easy to find.

The service at the Frankfurt Airport branch in Germany was just average. When picking up the car, a hold was placed for a full tank of fuel. I booked a Benz C but received a Jaguar X20d diesel car instead. The car felt a bit small, especially the trunk, but the diesel engine did reduce travel costs. I was a bit late returning the car, having mistakenly entered the underground parking and returning it just over ten minutes late. I was charged an extra day because I picked up the car slightly early, despite confirming with the staff that I could wait until 9 AM to collect it. They agreed, but still charged according to the scheduled time. During the pickup, I noticed minor paint scratches and discussed them with the staff, so the actual pickup time was around 9:30 AM, but I didn't ask them to reprint the pickup contract. In the end, I had to negotiate with the manager at the branch, explaining the situation, and they ended up charging me a little under 15 Euros. Typical Germans, very rigid! While they weren't wrong and had a strong sense of contract, their service awareness was practically non-existent!