The service attitude is good, and the explanations are very detailed.

The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

The car was fine, but the German lady at the rental office was extremely grumpy. Just arriving in a foreign country and not yet accustomed to the English environment, I was slow to respond, and she was incredibly impatient. She misread my order and I had to argue with her for over half an hour until another employee came and sorted out my order. Due to the additional half-hour, I was charged for an extra day of rental. I asked for a refund through the rental platform, and also disputed the charge with my credit card company. When neither route seemed to work, the rental company proactively refunded me for the extra day. Lifelong fan of this rental platform.

Good company

The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.