The service is quite good. I encountered some accidents and my English is not very good. The staff at the store were very patient and handled all the procedures for me, reassuring me multiple times that there was no problem and the insurance company would cover the costs, so I didn't need to worry.

The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs

Excellent friendly staff

Excellent ...very good price

Ace Rental Cars Staff were great. We obviously underestimated the size of the car and your staff offered a larger car which we declined. But was thankful for the offer. Please congratulate your staff for their empathy and professionalism.

N/A sorry my husband made the booking.

On the Sydney drop off point, past the gantry, there was no further indication on where the office was. There should be more signage to help on that.