The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.

The price was slightly higher than when booked. The reserved BMW 3 was replaced with a Passat Wagon, which was acceptable.

Picking up the car was convenient, and the vehicle standard was upgraded when I picked it up. Great! When returning the car, we arrived very late, and there was only one staff member who told us to fill in the return time and mileage on the rental agreement and drop it into Hertz's mailbox. How to handle possible parking fines during the trip is still unknown. Will it be deducted from the credit card? Please contact me, Hertz!

The vehicle is great, a new model with a diesel engine, much better deal than the Touran I rented through Avis in 2011, with mileage around 10,000 km.

Many locations, close to the airport, and new cars. However, they overcharged me and it took almost 2.5 months to get a refund.