Overcharged for upgrades

They tried to get us to upgrade to a Camry, and their attitude soured when we declined. The person at the garage was very polite and friendly.

I got into Seattle over an hour late. When I got to Thrifty there was no one in the terminal office I had to go to the garage. I was told there were no cars and I would have to wait 30-45 minutes for a car to be cleaned. It was about 35-40 degrees out and we had to wait in the cold. I paid a little more for a small SUV but, got a standard car. We were assigned the car that came out whatever it was. Take it or go. I was not happy with the car and asked them to give it to someone else but, they didn’t want to listen. I took the car due to the late hour and not wanting to try another agency

QEEQ is a good company

The Thrifty/Hertz representative was wonderful! The rate didn’t populate the QEEQ app reservation discount and she applied it on her end. The representative even upgraded us from a standard compact car to an SUV, complimentary!

Like: Thrifty was efficient and the car was clean and good quality.
Dislike: There was no help with luggage in and out of the car.