1. The car pickup process is simple but requires understanding English communication,
2. Very thoughtful service, they provided a highway toll card when picking up the car.
3. The address is at the car park on the 1st floor opposite Terminal 1, easy to spot the sign.
4. Returning the car is even simpler; the staff just walked around the car to check and it was done.
5. From Terminal 2, there is a shuttle bus to take you there.
6. Remember to leave some extra time for check-in!
Honestly, the service was quite good, but there were many scratches on the car body, the ride was uncomfortable, and it couldn't speed up. Moreover, the accelerator needed to be pressed quite hard. I was fairly satisfied with the staff who handled the reception and return of the car.
The car hire was good and fair priced, But the pick up process was so slow, I spent longer waiting for the car than I did on the flight!!( time spent flying=45 min. Time spent queuing 58 min) Other companies ask all the questions during the booking process, before you arrive, show ID, swipe card then hand over the keys... honestly you can do better!
Your colleague was apologetic and super friendly so not her fault, just seemed like the process.
No clear indication of their counter at the arrival hall, so we missed it and we have called them at the airport exit.
About QEEQ:10.0/10
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