The wait time before picking up the car was quite long. Couldn't get a refund for returning the car a day early, and no one answered the emergency contact numbers on the website or booking documents.

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

everything was just as predicted. The price drop worked - I saved about $13! The only thing that was different from the site is that I was told that I MUST obtain an international license. they never asked for it at all, I needn't have gone to the trouble of obtaining one.

Offering thryfty insurance a bit confusing after having full insurance by third party.

Car did not meet our expectations. It had 43,000 kms on it. It was vibrating terribly on a highway. Having a huge whole on the front passenger seat. Cruise control did not work so we had to drive car manually on high way. We requested change of the vehicle, but too much of hassle to do that. Did not have time to do that.

Received excellent service from desk clerk during car pick up.