Nice rental

It was my first time renting from Thrifty and I was a bit unsure, but ended up very satisfied. I got a Ford Explorer with 70,000 kilometers on it, and its performance during driving was stable. Returning the car was quick and easy.

Very satisfied. The car had only driven 76 kilometers. It's a brand new car with the user manual still sealed. The only downside is that the steering wheel tends to loosen momentarily when turning, causing oversteering. After getting used to it, you need to correct the steering in advance. Upon checking, I didn't find any excessive looseness in the steering. I'm not sure what the issue is, but I got used to correcting the steering in advance. To avoid trouble, I didn't switch to another car on my second rental.

Had to wait over 2hours from when I arrived at the counter to when I finally got my car. They didn’t have any cars available so I had to wait for one to arrive. They did end up giving me a larger size vehicle but that’s probably because they had no other options.

Easy to use

No cars initially available abouta 15 min wait but gave an upgrade so all is good.

Like: Enjoyable interactions with staff.
Dislike: No E-Mail receipt and no advice regarding the deposit refund, so I don't know where I stand in overall cost.