Terrible experience. They have a dodgy business model.
Michael Nguyen
New Zealand
Reviewed: Fri, May 24, 2019
About Great Rentals:2.7/10
They will charge you for normal wear and tear and scratches already present on the vehicle. They have a dodgy business model. Don't rent a car from this place.
The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.
“Cheap & no-frills but perfectly adequate for what I needed.”
About Great Rentals:6.0/10
The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
About QEEQ:8.0/10
There is a lot of unnecessary complication with vouchers. The rental compnay just wanted a confirmation number, D/L & credit card - just like any other rental car outfit.
The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
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Customer Service
Terrible experience. They have a dodgy business model.
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