Great Rentals, Ltd, Auckland, New Zealand Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Great Rentals - Ltd, Auckland, New Zealand Information, Car hire Instructions & Policies

Address

110 Montgomerie Rd, Mangere, Auckland 2022, New Zealand

Telephone

+6495800588 / +64276884888

Pick-up Instructions

The Great Rentals - Ltd, Auckland, New Zealand car hire location is located out of the airport

Please contact the staff to pick you up to Great Rentals - Ltd, Auckland, New Zealand car hire when you arrived.

Pickup Instructions 1. Two Days Before Pickup Please add our customer service on WeChat (ID: greatrentals01) at least two days in advance. Confirm your flight number, arrival time, and pickup location. 2. International Terminal Pickup Area Exit through Door 5 and cross the road. You’ll see a covered walkway. Follow this walkway for about 5 minutes to reach the designated airport pickup area. Contact our staff and wait for your pickup. Note: If you need to pick up or return the car outside of business hours, contact us before 4:00 p.m. local time to arrange this service, which costs NZD 50. Alternatively, you may pick up the car the next business day. 3. Domestic Terminal Pickup Area The domestic pickup area is by Door 7, near the Jetstar Building. Please wait there for our shuttle service.

Drop-off Instructions

Car Return Instructions 1. Contact for Return Time Please contact our customer service in advance to confirm your exact return time. On the return date, bring the car back to our location. 2. Free Airport Drop-Off Our company will provide a free shuttle to the airport. Arrive at our location at least one hour before your check-in time. 3. After-Hours Return If your return time is outside business hours but your booking shows a return within hours, please contact us in advance to confirm if after-hours service is available.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 90 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full Driving License issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Ferry Transportation: Allowed

Great Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.9 km from AUCKLAND AIRPORT

Railway Stations

15 km from Britomart Train Station

Hotels

1.4 km from Naumi Auckland Airport

8.7 km from Allenby Park Hotel

13.5 km from Waldorf St Martins Apartments Hotel

Other Landmarks

11.5 km from Mount Eden Domain

14.9 km from Sky Tower

15.2 km from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of Great Rentals Store Location

coordinates: -36.9792561 174.7742881

Location Images

Great Rentals-Ltd, Auckland, New Zealand-189016-store

The Rental Desk

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 5.5
Vehicle cleanliness: 5.6
Spaciousness: 6.0
Counter staff: 5.8
Pick-up location: 5.4
Drop-off location: 5.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

E.Kishore
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Like: The response of the staff was very quick and efficient. They made small arrangements according to my needs.
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J.Weber
Auckland
8.8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Like: Uncomplicated and very helpful! Thanks!
Dislike: Cigarette smell in the car.
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ColB
Auckland
9.6 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Like: Excellent value for 2 day rental of a small older car for visiting friends and family in Auckland. Great Rentals site is easy to find using a navigator on vehicle return as it's close to the Southern and South Western motorways.
Dislike: Distance from the airport takes a bit of extra time, but was OK as a compromise for a better priced weekend rental.
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H.Neho
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Car was in beautiful condition, exceeded my expectations by far!
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M.Olley
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English
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Jesse
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
Staff were very helpful.
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Paul
Auckland
3.7 /10 Poor
Reviewed: Tuesday, February 17, 2026
The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times
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RHINO21
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Nice car and good experience
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F.Haldemo
Auckland
5.7 /10 Average
Reviewed: Tuesday, February 17, 2026
We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!
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S.Peters
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!
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D.Yoon
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers
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B.Peri
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car used a lot of petrol
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S.Lancaster
Auckland
7 /10 Good
Reviewed: Tuesday, February 17, 2026
The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.
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L.Tagg
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Staff were very friendly and helpful.
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M.Storm
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent service, will use again in future
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Anonymous
Auckland
7 /10 Good
Reviewed: Tuesday, February 17, 2026
Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.
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V.S
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car I got was exactly what I asked for and was really clean. The only downer is that the whole computer system was in Japanese and it could not be changed, there was also no USB port which is what I requested.
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Tuesday, February 17, 2026
I book car whit full Insurance. (0 axcess), but Great Rentals ask me abou toll fees ($7.2) and labor cost and cleaning fess($160) are total $167.20. This cost they already taken from the holding fees.
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N.Morgan-French
Auckland
3 /10 Poor
Reviewed: Tuesday, February 17, 2026
Horrible pick up experience. Rude staff. Tried to charge us our excess for insurance up front (claimed miscommunication). 7pm at night and the rude staff member tells us we need to go elsewhere. Another member of staff came to speak with us 10 mins later and finalised the pick up. Car radio didn't work. Wasn't in english so we couldn't use for our whole trip
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B.M
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great service all over! the best prices around and really nice cars too!! we were younger renters and wasn’t aware we needed a credit card for a big deposit as it was but it worked out all good and we’re super amazed with everything
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A.Timoko
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
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Anonymous
Auckland
4 /10 Average
Reviewed: Tuesday, February 17, 2026
Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.
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H.Pham
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
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y.Wang
Auckland
7.3 /10 Good
Reviewed: Tuesday, February 17, 2026
It’s great value of money, just the car is really old and with Internet cafe smell, I have to open my window all the time. feel like they need to give the seats a quick wash at least once a month or 2.
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W.Brown
Auckland
7.7 /10 Good
Reviewed: Tuesday, February 17, 2026
Vehicle was not ready for pick up upon arrival Vehicle booked for 9am I was running late Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer
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I.Batey
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Car was an older Japanese import and unfortunately the radio did not work otherwise it would of been 10 out of ten
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Michael Nguyen
Auckland
2.7 /10 Poor
Reviewed: Tuesday, February 17, 2026
They will charge you for normal wear and tear and scratches already present on the vehicle. They have a dodgy business model. Don't rent a car from this place.
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J.Smith
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great to deal with and good little car.
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K.Rakete
Auckland
5.3 /10 Average
Reviewed: Tuesday, February 17, 2026
car was older 2006, clean but non english warning components, no radio, screens dangling from dash
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Colin
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.
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Veronika
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all
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Mario
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
we got a nice SUV 2018 RAV4.
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
Certainly have a wide range of options from really budget conscious to luxury. Smooth rental pickup and dropoff process.
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Anonymous
Auckland
7 /10 Good
Reviewed: Tuesday, February 17, 2026
Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...
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P.Chua
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
services provided by staff were brilliant - they feel apologetic due to the delay. car should be clean thoroughly at the windscreen for safety purposes
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Tuesday, February 17, 2026
In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things
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Anonymous
Auckland
6.3 /10 Average
Reviewed: Tuesday, February 17, 2026
- Car met our space needs at a good price - this was the only plus point. - In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly. - Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from. - When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!) - The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
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Anonymous
Auckland
5.7 /10 Average
Reviewed: Tuesday, February 17, 2026
Car was a lot older than expected from displayed picture at booking.
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M.McFarlane
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
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C.TAYLOR
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Everything was fabulous
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h.lukman
Auckland
7.3 /10 Good
Reviewed: Tuesday, February 17, 2026
Audio system with gps in japanese language makes it impossible to use it
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A.King
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very easy transaction. Quick service to and from the airport
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Tuesday, February 17, 2026
The car was very clean. Ran well. Staff were diligent about checking for damage before and after. The little car served us well for the transfet
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Anonymous
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
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A.Boyack
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car was what suitable for my needs Staff were friendly
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S.Kiriarachchi
Auckland
7.7 /10 Good
Reviewed: Tuesday, February 17, 2026
The car I got is bit older than what was advertise. But it was a bigger car
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L.R.
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.
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D.Andreano
Auckland
6.7 /10 Average
Reviewed: Tuesday, February 17, 2026
On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
1. It was a Nissan, not a Toyota; 2. The company phone line was disconnected; 3. Audio system and GPS was only in Japanese; 4. The lighter's fuse was blown.
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Anonymous
Auckland
5.7 /10 Average
Reviewed: Tuesday, February 17, 2026
The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.
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S.Costar
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.
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Anonymous
Auckland
7 /10 Good
Reviewed: Tuesday, February 17, 2026
It was an old car, I couldn’t even use apple play. The deposit money will be refunded in 20 days which is too long, while other rentals would just take for 5 days.
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J.Shah
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.
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L.Sainty
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Pick up and drop off very quick and easy. No logos on van but noticed the drivers uniform. Staff very friendly, car comfortable with lots of space.
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Elvin Pillay
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.
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Y.Sony
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
All was great but the child seat could have been better. The provided seat was too big for my 2 year old.
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C.Fairhall
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The only complaint is that the radio was in japanese so you couldn't listen to it.
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L.Coleman
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.
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C.Ong
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.
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Kevin
Auckland
6.7 /10 Average
Reviewed: Tuesday, February 17, 2026
You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already. Also, the two people at the counter had very little English language skills. Seems strange in NZ.
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Egan
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.
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S.Lismore
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Tuesday, February 17, 2026
Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.
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K.KHANAPURE
Auckland
7 /10 Good
Reviewed: Tuesday, February 17, 2026
I was offered alternate vehicle
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M.Vaz
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Very old car. Had over 100k Kms on it.
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J.YU
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
better than expection
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D.McAra
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Lovely people. Easy and efficient. I would hire from them again.
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Anonymous
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great car. Very spacious
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Rameshwor
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Easy booking, quick pick up and drop off at the airport. Great value for money.
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D.Farid
Auckland
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard. Rear tv and ac controls. Scratches and marks on exterior off car did not faze us. Plenty of room and space for the whole family is what counted thanks
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Tuesday, February 17, 2026
Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.
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S.Gondal
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
No usb charger or bluetooth
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J.HILLS
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent value
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G.Bliss
Auckland
7 /10 Good
Reviewed: Tuesday, February 17, 2026
pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service
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S.Passmore
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very efficient service. Nice car in great condition
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Chris
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road) The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.
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Anonymous
Auckland
6.3 /10 Average
Reviewed: Tuesday, February 17, 2026
The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.
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Cris Moris
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.
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G.Wall
Auckland
6.7 /10 Average
Reviewed: Tuesday, February 17, 2026
Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
Always very tidy and clean
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S.Vaity
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
They upgraded our car to a brand new Toyota RAV4 which was awesome
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Esther Giesbergen-de
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
We had to wait by the pink W. But it didn't say where that was. And the airport staff didn't no this either. Would have been beter if they had said by the pink W by door number so and so. For the rest the service was great and the car as well.
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Sarah
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
Car was great, ready to go upon arrival. A little confusion behind the counter at pickup, got sorted when help arrived.
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J.Blond
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
Car was great. Hadnt been cleaned properly it had dirt on back seat and seeds in door well.
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B.McCullough
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
Biggest let down was I ordered a toyota corrolla bu got a toyota yaris> I am 1.9m tall which is why i ordered the bigger car
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S.Higham
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
very good service, very helpful. thank you.
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B.Toia
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Will def book again. Very easy, nice car and great price
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Anonymous
Auckland
6 /10 Average
Reviewed: Tuesday, February 17, 2026
The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
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Sl
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Fast
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J.S
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Helpful staff and quick process. Even picked us up from nearby hotel.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very close to airport, complimentary pick-up and drop-off, very easy-going
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A.Hill
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great service, nice helpful friendly staff
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
great service,pick up was on time and drop off was smooth even though it was very early in the morning
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C.Garcia
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The waiting time for the bond return is too long.
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Lex
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Staff were very helpful and courteous. I would highly recommend and will definitely use again ✔️✔️✔️✔️✔️
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G.Robinson
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
I did opt for a upgrade and I was very satisfied that vehicle
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J.Cheung
Auckland
7.3 /10 Good
Reviewed: Tuesday, February 17, 2026
The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
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M.Gillen
Auckland
7.7 /10 Good
Reviewed: Tuesday, February 17, 2026
Car rattled a little, but survived teh trip
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Jenni McLaughlin
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
Yes, I was very pleased with the Toyota Yaris for the price I paid.
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A.Hunt
Auckland
7.7 /10 Good
Reviewed: Tuesday, February 17, 2026
One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!
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Matt
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car and service were great. For a cheap rental the car even had satnav. I will use them again. Google maps did take me to the wrong location for Great Rentals (around the back where there is no entrance)
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J.Nathan
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Car was lovely for what I needed
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.
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J.Anderson
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Good quick service .
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Bradley Jefferson
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Airport transfer, quick and efficient service
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Dick Susan
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Overall quite satisfied. The car wasn't great, but the service was excellent.
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Alma Hubbard
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great service
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Roy Daniell
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Bing Smith
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Ula Eisenhower
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Uriah Hemingway
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The staff were excellent, especially Mark.
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Novia Wodehous
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.
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Megan Marjory
Auckland
4 /10 Average
Reviewed: Tuesday, February 17, 2026
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Julius Hughes
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Malcolm Rutherford
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Tyrone Kelsen
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Phoenix Brown
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The representative's service was great, he reminded me of important details, and the car was in good condition.
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Joshua Stone
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Mike Sally
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Convenient pickup, friendly service, thoughtful guidance. Will rent from you again next time.
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Sandy Piers
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Sally Austin
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Just because it's the National Day holiday, the pick-up took a bit long
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Clare Catharine
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.
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Regan Moore
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The pickup and drop-off procedures are simple, with careful assistance during vehicle inspection and thorough recording of any damage.
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Rosalind Black
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The customer service was excellent, very easy to communicate with.
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Tim Richards
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Patient and thorough explanation throughout.
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Atwood Walsh
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The boss was personally involved. Excellent attitude and service throughout.
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Lester Horatio
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
No waiting throughout the entire process, very satisfied.
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Will Harper
Auckland
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Alva Dupont
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Chasel Martha
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Average
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Nora Keats
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Good service. The process was simple and returning the car was convenient.
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Helen Emerson
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied
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Charlotte Birrell
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car was good
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Evangeline Den(n)is
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The staff was friendly
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Viola Patience
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent
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Jerry Lucas
Auckland
4 /10 Average
Reviewed: Tuesday, February 17, 2026
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Edison Chamberlain
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Payne Camilla
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Both the pick-up and drop-off were very quick. The staff at the store were very friendly, answered questions in detail, and carefully checked the car, explaining the functionalities and button positions.
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Zero Bulwer
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Agatha MacDonald
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent
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Quinn Dickey
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied
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Madeline Surrey
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Enthusiastic and considerate service
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Marguerite Robin
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied!
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Lewis Hopkin(s)
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Called them after landing, and they arrived promptly. Very convenient.
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Lauren Margaret
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very good.
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Y.D.
Auckland
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Very smooth booking process
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S.Chaklasia
Auckland
4 /10 Average
Reviewed: Tuesday, February 17, 2026
Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.
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Jack Yeates
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied.
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Cynthia Camp
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied.
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Marsh Price
Auckland
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Gladys Sainsbury
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Quintina Armstrong
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Milo Galbraith
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied.
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Rod Black
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very professional and eager to help.
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E.Hanham
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Just wondering when we get our deposit back?
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M.Lai
Auckland
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
the staff of Great Rental is great, helpful and kind. I can't ask for more.
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