CAR RENTAL REVIEWS ON GREAT RENTALS AT AUCKLAND AIRPORT, AKL

Good quick service .

Very satisfied

The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.

Very smooth

Enthusiastic and considerate service

Called them after landing, and they arrived promptly. Very convenient.

Car was lovely for what I needed

Easy to book

Very smooth booking process

Great platform!

Very satisfied.

I frequently rent cars while traveling to places like the US, Europe, and domestically. This time, I went to New Zealand for a trip. I rented a car for 14 days on the South Island without any issues. However, my car rental experience on the North Island was the worst so far. When I encounter operations run by Chinese people abroad through platforms like BOOKING or others, I usually leave high ratings, but unfortunately, not this time. 1. The Toyota RAV4 is a common model on the rental car platform, with prices starting at RMB 260/day (platform rating 7.0, no Chinese-speaking staff). I chose this rental company, which charged RMB 383/day (platform rating 9.1, with Chinese-speaking staff), thinking the higher price meant better service or car condition. I was proven wrong. 2. (1) When selecting the car, I noticed it included an additional driver for free. However, at pickup, the rental company said their system didn't show this and wanted to charge NZ$10/day/person. My order clearly indicated the extra driver was included, leading to a dispute. I called the platform, and they resolved the issue. (2) At return, I confirmed via WeChat with the company that I would return the car at 9:00 AM. They replied that they start work at 9:30 AM. My order stated their business hours were from 9:00 AM to 6:00 PM. I sent them a screenshot, but they did not respond. With no other choice, I called the platform, which intervened and approved the 9:00 AM return. 3. Regarding the car condition, the vehicle I rented had 100,000 km on it (which I can understand). However, the tire condition was terrible. The tread was worn down to the wear indicators, and there were numerous cracks. Considering New Zealand's higher driving speeds compared to China, poor tire condition poses a serious safety risk.

Very satisfied.

Satisfied.

Very good.

Satisfied

Satisfied!

Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.

the staff of Great Rental is great, helpful and kind. I can't ask for more.

all ok, not much problem I didn't use the price drop function.

Satisfied

The representative's service was great, he reminded me of important details, and the car was in good condition.

Satisfied

Excellent