The original car was unavailable, had to switch to another but it wouldn't start, so we had to switch again. The front desk and the pickup location were supposed to be convenient but lacked clear instructions, wasting a lot of time.
Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.
The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long
It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.
Можно акцентировать внимание на месте возврата автомобиля! В остальном все прекрасно, спасибо большое!!!
About QEEQ:10.0/10
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