“Car was (Octavia Estate) amazing...Economic and comfortable”
About Budget:9.0/10
It was my second booking from Munich Airport...Minimum 1 hour i waited there from tail...They should be faster than now...And nobody controled car,you should control and point all damages from car...We didnt see small point on right front door from darkness,now i am wondering how much i will pay for this point...They should deliver car and they should show past damages.
The staff was very friendly, the pickup process was simple, and they specifically reminded me to check the car and take photos if there were any issues.
The car rental company was very friendly. I booked a compact car, but because I had four suitcases, they upgraded me to a Volkswagen Touareg at no extra charge. The car had only 10 kilometers on the odometer, almost brand new. The driving experience was excellent.
Very satisfied, and my companion's assistance with translation was very convenient. Just to note, the car wasn't very new, and at speeds over 120km/h on the highway, there was quite a lot of noise and difficulty maintaining higher speeds. It would be better if other options were available for selection. Just my personal opinion for reference.
Picked up a new car with only 1000 km, noticed the driver's seat armrest was dirty. Staff said they only record the issue but don't clean it, advised to go to the exchange location if not satisfied. Budget's approach is understandable. After a day's drive, the tire pressure warning came up. Checked at a gas station: standard pressure 2.3, but the tires were at 2.1, 2.0, 1.9, and 2.2. For a new car, how was it driven by the previous user? The staff confirmed it was full of fuel with no scratches. After three days, they still deducted 11 euros from the deposit, claiming it wasn't full. 7 euros for fuel plus 4 euros for tax. If it was confirmed full, how can they later say it wasn't? With 7 euros of fuel, this hybrid should at least run 100 km. In the end, Budget is understandable, but it's much worse compared to Budget in the USA. Everything never happened in the USA but all happened in Europe.
The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long
Instructions were unclear. I returned the car to the airport parking lot on time, but they didn't process it promptly and charged me an extra 100 euros for being late.
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