The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.

The car rental was 800, but I had to pay an additional 2400 in taxes at the rental office. The website didn't mention the total would be 3200, which feels deceptive.

We couldn’t get the car we had paid for as gold car wouldn’t accept the insurance so we had to pay another £175 or they would charge our credit card £1400 which we would get returned to us within 30 days . This is totally unacceptable and for this reason we will not recommend your company and will not be using again

As above

The worst car rental on my life. It is outrageous this company is still legal. They steal you money. They are dishonnest and liars. They force you to pay double for the fuel and they force you to take an insurance that multiply by 5 thé price of the rental.

Very little information regarding fees payable on pick up and how/where to return.